View this episode's show notes here.

In this episode, Trevor Bragdon interviews Horst Schulze the co-founder and former president of the Ritz-Carlton Hotel Group and founder and chairman of the Cappella Hotel Group. Horst discusses how to bring a culture of excellence into your nonprofit and how to increase your relationship with donors. Horst also discusses his book, Excellence Wins and how his principles of the highest level of customer services are now used across industries.

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