In this new series on the Startup CPG Podcast, Daniel Scharff and Jamie Valenti-Jordan from Catapult Commercialization Services take callers who have had 'Ops Nightmares' that plague many brands. Joining them are Katherine Harvey, co-founder and CEO of Bare Bones Broth, who faced a bone broth launch disaster at Costco due to manufacturing and contamination issues; Brett Perrotta, co-founder and Chief Operating Officer of Chubby Snacks, who recounts his own ops nightmare involving production errors with a co-packer, underscoring the critical nature of founder involvement during initial production runs; and Brady DeLong, VP of Sales & Ops at Clean Age, who reveals chaos from a major inventory mix-up with Walmart.

Teva from our sponsor, Crstl, provides expert advice on leveraging Electronic Data Interchange (EDI) for managing high order volumes, as well as for reducing chargebacks and driving revenues.

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Today's topics:

• Advice on Handling Ops Nightmares
• Katherine Harvey’s Ops Nightmare at Costco
• Brady DeLong's Operational Nightmare with Walmart
• Brett Perrotta’s Operational Nightmare with a Co-Packer
• Teva's ( Crstl EDI ) Discussion
• Communication with Buyers
• Handling Freight Problems
• Legal and Insurance Considerations
• Damage Control and Transparency
• Planning and Risk Management
• Operational and Product Losses
• Common Business Challenges
• Packaging and Labeling Issues

Episode Links:

Catapult Commercialization Services Website

Jamie Valenti-Jordan LinkedIn

Bare Bones Broth Website 

Katherine Harvey LinkedIn

Clean Age Website

Brady DeLong LinkedIn

Chubby Snacks Website

Brett Perrotta LinkedIn

Don't forget to leave a five-star review on Apple Podcasts or Spotify if you enjoyed this episode. For potential sponsorship opportunities or to join the Startup CPG community, visit http://www.startupcpg.com.

Show Links:

Transcripts of each episode are available on the Transistor platform that hosts our podcast here (click on the episode and toggle to “Transcript” at the top)

• Join the Startup CPG Slack community (20K+ members and growing!)
• Follow @startupcpg
• Visit host Daniel's Linkedin 
• Questions or comments about the episode? Email Daniel at [email protected]

Episode music by Super Fantastics