Today on the podcast, Jack and Ben talks about three businesses that have won over their clients. One is Ben’s experience at the Loose Caboose Cafe, how The Ritz-Carlton won the internet over with their adorable lost and found letter, and how an Indian restaurant managed to turn a negative customer experience into a positive one after a call.

It’s an amazing episode. Make sure to check it out!

QUOTES

“There is no right or wrong; the only ‘wrong’ is to do nothing.”

MENTIONS

• Floozy Coffee Roasters
• Loose Caboose Cafe
• Frank Green
• The Ritz-Carlton Viral Story (Joshie the Teddy Bear)

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