How do you create a culture of independent and empowered facilitation in a large business? Well, Rod Butcher and Nikesh Patel of Fidelity International posed me that question and, together, we came up with a radical solution. This episode explains the story of how we built Fidelity International’s Facilitation Academy. You can hear about the process we followed and the results we’ve seen, as well as how we interpreted the issues and questions that Rod and Nikesh started with. I...