Client retention is everything. 

There is no point in signing clients if you struggle to keep them. 

One of the most important aspects of client retention is having a world class support system. 

Many agencies believe that retention is solely centred around delivering great results. 

Whilst this is somewhat true, it isn’t the only thing that plays a part. 

Having a solid support system goes an extremely long way, to the point where even if you aren’t delivering the desired results, a world class support system can keep clients for longer that you’d expect. 

So it’s important to shift your perspective from delivering great results in order to retain clients, to delivering a great SERVICE. 

This not only includes delivering excellent results but a great client experience as well. 

In this podcast, I’m going to be going over the exact support system that I used for over 350+ clients, which allowed me to deliver an incredible client experience. 

I hope you find it helpful. If you do, consider subscribing :)

P.S. Here is a link to the doc: https://drive.google.com/file/d/1KCj0mOX96yqOW6zIOnYuCVom-pTSEeLT/view?usp=share_link

Thanks,

Charlie