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208: đ Delight Is in the Details
What do Manuka honey, brown M&Ms, chocolate milk, vanilla gelato, rose petals, fair trade bananas, and Twizzlers have in common? No, theyâre not ingredients for a bizarre ice cream sundae. Listen to todayâs episode to find out . . .
đ 3 Key Takeaways
Botching the basics: **A term my friend and I use for companies who fail to deliver the baseline minimum expected customer experience. See also: unforced errors in Chapter 3 of Free Time, âSystematize the Spirit of Your Business.â
âGod is in the details:â What might seem simple at a first glance often turns out to be more complex and require more time and attention to accomplish correctly. ****
Touring bands have backstage riders that specify details on stage design, sound systems, lighting, and an artist's green room wishlist.
đ Permission: Be picky about the details! And to be incredibly detail oriented in your documentation.
â Â Do (or Delegate) This Next: Create your own form of a celebrity rider, whether for your household, for travel and on-site client events, or even VIP days you might host with clients. I encourage you to go a little wild with this! Yes, figure out what your must haves are, but then imagine your ultra delightful details too :)
đ Resources Mentioned
Video clip: Curb Your EnthusiasmâPissing Off Mocha Joe (S10, E1)
TV Show: Bravoâs Below Deck (Prime, Peacock)
Articles: John Woodenâs Pyramid of Success
The Smoking Gunâs 300+ Backstage Riders; Sample Excerpts: John Mayer (2005), Adele (2011), Katy Perry (Page 1, Dressing Rooms), Justin Bieber (2010), Pearl Jam (2008)
PDF: JEâs Palm Beach Household Manual
Tools: Free Time Business Operations Dashboard (promo code PODCAST), Free Time Toolkit, ChatGPT
đ Books Mentioned
The Essential Wooden by John Wooden
đ§Â Related Episodes
The Really Rich Podcast: Ep 22 with Rey Flemings: Buying What Isnât For Sale, Post Luxury, & Kindness
Pivot: ChatGPT as Universal Intern and Permission Not to Be a Billionaire with Kevin Kelly
Free Time: 200: đ 20+ Free Time Permission Slips for Small Business Owners (Part 1)
đEnjoying the show? The best way to thank us is by leaving a rating or review
â¤ď¸ Join our private BFF community for Heart-Based Business owners
đ Subscribe to the Time Well Spent newsletter: http://itsfreetime.com/join
đ Get instant access to the Free Time Toolkit: http://itsfreetime.com/toolkit
âď¸ Submit a voice question or comment: http://itsfreetime.com/ask
đ Check out full show notes and share with friends: https://itsfreetime.com/episodes/208
Learn more about your ad choices. Visit megaphone.fm/adchoices
View all episodes
By Jenny Blake
4.9
4949 ratings
What do Manuka honey, brown M&Ms, chocolate milk, vanilla gelato, rose petals, fair trade bananas, and Twizzlers have in common? No, theyâre not ingredients for a bizarre ice cream sundae. Listen to todayâs episode to find out . . .
đ 3 Key Takeaways
Botching the basics: **A term my friend and I use for companies who fail to deliver the baseline minimum expected customer experience. See also: unforced errors in Chapter 3 of Free Time, âSystematize the Spirit of Your Business.â
âGod is in the details:â What might seem simple at a first glance often turns out to be more complex and require more time and attention to accomplish correctly. ****
Touring bands have backstage riders that specify details on stage design, sound systems, lighting, and an artist's green room wishlist.
đ Permission: Be picky about the details! And to be incredibly detail oriented in your documentation.
â Â Do (or Delegate) This Next: Create your own form of a celebrity rider, whether for your household, for travel and on-site client events, or even VIP days you might host with clients. I encourage you to go a little wild with this! Yes, figure out what your must haves are, but then imagine your ultra delightful details too :)
đ Resources Mentioned
Video clip: Curb Your EnthusiasmâPissing Off Mocha Joe (S10, E1)
TV Show: Bravoâs Below Deck (Prime, Peacock)
Articles: John Woodenâs Pyramid of Success
The Smoking Gunâs 300+ Backstage Riders; Sample Excerpts: John Mayer (2005), Adele (2011), Katy Perry (Page 1, Dressing Rooms), Justin Bieber (2010), Pearl Jam (2008)
PDF: JEâs Palm Beach Household Manual
Tools: Free Time Business Operations Dashboard (promo code PODCAST), Free Time Toolkit, ChatGPT
đ Books Mentioned
The Essential Wooden by John Wooden
đ§Â Related Episodes
The Really Rich Podcast: Ep 22 with Rey Flemings: Buying What Isnât For Sale, Post Luxury, & Kindness
Pivot: ChatGPT as Universal Intern and Permission Not to Be a Billionaire with Kevin Kelly
Free Time: 200: đ 20+ Free Time Permission Slips for Small Business Owners (Part 1)
đEnjoying the show? The best way to thank us is by leaving a rating or review
â¤ď¸ Join our private BFF community for Heart-Based Business owners
đ Subscribe to the Time Well Spent newsletter: http://itsfreetime.com/join
đ Get instant access to the Free Time Toolkit: http://itsfreetime.com/toolkit
âď¸ Submit a voice question or comment: http://itsfreetime.com/ask
đ Check out full show notes and share with friends: https://itsfreetime.com/episodes/208
Learn more about your ad choices. Visit megaphone.fm/adchoices
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