In this episode, Monica explores the importance of excellent customer service. After frustrating experiences with Tesla and a local restaurant, she reflects on how crucial service is for small business success. We'll discuss practical tips to enhance your customer service and why it's a key differentiator in today's market. Tune in to learn how to turn every customer interaction into an opportunity to build loyalty and trust.

Episode Quote:

Customer service is the new marketing, its’ what differentiates one business from another. ~ Jay Baer

11 Essential Secrets to Small Business Success available at:

https://www.monicaallen.com/