Summary Clients expect to be updated on the status of their fur-baby, but there isn't a one size fits all for this in the pet care industry. How should you update your client while they're away? What are the common types of updates? We discuss the situations which work best for each kind, and what type of client fits them. Updates can eat up a lot of time, so it's important to use them effectively and appropriately. Then, Natasha O'Banion answers, "How do I foster good relationships with clients?"

Topics on this episode:

• Why worry about the update
• Kinds of updates
• When to send them
• Client's expectations
• Ask a Pet Biz Coach

Main takeaway: Regardless of which type of update you use, communicate your style to your client, so you set their expectations accordingly.

Full show notes and transcript

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