With host retail coach Wendy Batten 

 

https://wendybatten.com/podcast-intro/

 

In This Episode: 

We know that building strong relationships is more than just good business - it’s the key to staying memorable, growing your network, and fostering trust in your community. In this quick 5 minute episode, I am breaking down how relationships can fuel your success: from customer connections to community collaborations.

Key Takeaways: 

• Relationships Matter: Connect with your customers, staff, vendors, and other local businesses. Building trust and being known in your community keeps you top of mind.

• Empower Your Team: Train your staff to be conversationalists who represent your business and nurture customer relationships with care.

• Collaboration is Key: Partnering with other local businesses can spark fresh ideas and open doors to new opportunities.

• Word of Mouth Works: Strong relationships lead to referrals and help your business grow organically.

• Retail Excellence: Independent retailers stand out by nurturing relationships and providing exceptional service through authentic connections.

Related podcasts we think you’ll like: 

 

Episode 147: How to Reframe Your Mindset Around Competition

Episode 174: 5 Ways to Network in Your Own Community

Episode 238: Behind the Counter: Building Community Through Beautiful Spaces with Lisa Wrixon

 

About your host, Wendy Batten

In case we haven’t met yet, I’m Wendy, a small business coach and founder of the Retailer’s Inner Circle, where I help other independent shop owners learn how to gain the right business skillsets to see more profits, paychecks, and joy as they navigate running their retail business. 

Through online classes, business coaching programs, speaking, and a top-ranked podcast, I’ve helped hundreds of retailers around the globe reclaim their dreams and see the success they want from their beautiful shops. My signature private coaching community, The Retailer’s Inner Circle, has helped retailers around the world build their retail business skill sets and confidence. 

I am proud to have been featured in several major publications, including my own business column in What Women Create magazine. I have been privileged to be a guest on top-ranked podcasts and sought-after as a guest speaker and teacher for several brands, associations, and communities that are passionate about the success of independent retailers.

When I’m not coaching, you will find me either DIYing and renovating my very imperfect old crooked cottage by the sea in the UNESCO World Heritage town of Lunenburg, NS, or blogging about our travel and RVing adventures and the weird fun things we get up to in our coastal village. I’d love to invite you to check out one of my free resources for real retailers at https://wendybatten.com/free-resources/ 

 

For more support from Wendy

 

Retailer’s Inner Circle - Join Wendy inside the best retailer’s community

 

Free resources for shop owners 

 

Hang out and connect with Wendy on IG 

 

All of Wendy’s programs and services for shop owners can be found HERE. 

Subscribe & Review on iTunes

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