Prav chats with Todd Williams, an expert in customer service and leadership training.

Todd shares his unique journey from growing up around older adults to working in healthcare, then transitioning to the luxury hotel industry with Four Seasons, and finally applying his expertise to dentistry. 

He shares strategies for breaking down barriers, authentically engaging with people, and bringing out the best in staff, customers, and patients.

Enjoy!

In This Episode

00:04:35 - Backstory

00:09:15 - School and social dynamics

00:15:40 - Study and work

00:31:25 - Four Seasons

00:39:35 - Customer and patient experiences

01:14:50 - Public speaking

01:46:15 - Last days and legacy

About Todd Williams

Todd Williams is a speaker and consultant specializing in culture development across healthcare, hospitality, and customer-facing industries. He spent 20+ years developing service delivery training for Four Seasons Hotels and Resorts. As VP of Culture Development at Centura Health, he focused on employee engagement and improving patient experiences.