Payman Langroudi chats with Mark Allan, General Manager of Bupa Dental Care. Mark shares insights into leading one of the UK’s largest private healthcare organisations, discusses current challenges and opportunities in the dental industry, and offers valuable leadership advice. 

The conversation touches on corporate dentistry, talent acquisition, the importance of listening to frontline staff, and how tech is shaping the industry’s future.

In This Episode

00:00:55 - Dentistry—first impressions

00:06:00 - Bupa's brand, reputation and impact

00:10:30 - Organisation and structure

00:14:15 - Recruitment and career progression

00:24:50 - Frontline staff and corporate strategies

00:28:35 - Dental insurance

00:33:55 - Leadership approach

00:38:35 - Work-life balance

00:47:45 - Bupa's acquisitions and strategy

00:52:50 - Data and AI

01:06:35 - Fantasy dinner party

01:14:35 - Last days and legacy

About Mark Allan

Mark Allan is the General Manager of Bupa Dental Care. Prior to this role, he served as General Manager for Business & Specialist Products in Bupa's UK Insurance business, responsible for the commercial leadership of business & specialist products, SME and corporate channels for private medical and dental insurance.