🎙️ Episode 26 – "Calling 999 & Meeting Builders in a Pub Car Park"

Season 3 of The Secret Serviced Podcast

This week’s episode is a rollercoaster of property updates, planning headaches, and a touch of chaos from the frontline of hospitality. Mark and Caroline kick things off with the latest developments at Sefton Place, including the final piece of the planning jigsaw – biodiversity net gain. With any luck, this could be the last hurdle before full steam ahead on their exciting Arundel project.

Things take an unexpected turn when Mark recounts the surreal experience of meeting a potential builder in a pub car park, proving that in property, connections can happen in the most unlikely places. The pair also dive into the branding and logo design process for Sefton Place, exploring how to visually capture the identity of a luxury aparthotel in the heart of the South Downs.

But not all updates are glamorous. Caroline shares a shocking story about dealing with an abusive guest at Eton House—and how it uncovered a serious case of negligence from the local council. The conversation sheds light on the realities of managing serviced accommodation, guest safety, and the importance of standing up for professional standards.

To round off the episode, we have insights from Lisa's revenue management training with @bnbboosts, discussing the latest strategies for optimising occupancy and profitability across the Gateway Accommodation portfolio.

Full of humour, honesty, and lessons from the trenches, this episode blends behind-the-scenes stories with valuable takeaways for anyone navigating the serviced accommodation world.

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