The Secret Serviced Podcast

Welcome to Episode 32 and the Season 2 Finale!

Walking Like A Hunchback & Empty Nest Syndrome

In the final episode of Season 2 we talk about team meetings, the ongoing process to achieve Quality in Tourism accreditation and the real reason we are taking a break from the podcast!

Don't forget to like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 31 of Season 2.

Rough Sleepers & Charging More For Haunted

After a week away from the podcast we have lots of juicy updates! We talk about trust and how that plays out in a mature market, we secure a few monster bookings, we review our stance on mid-stay cleans and Shetland Stays is picking up momentum!

Don't forget to like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #shetland #visitshetland @emilyinproperty @ryansmith @ruairidh_mackenzie_property

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 30 of Season 2.

Food Review Battles & Big Red Flags

This week, as promised, we have a big update on all things Eton House and preparing for our planning appeal, we ignored our instinct about a high-maintenance guests and paid the price and we chat to our very own Marianna about getting to grips with new systems, tackling tricky guests from the other side of the world and getting creative on social media.

Don't forget to like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #seo #marketing #virtualassistant

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 29 of Season 2.

Shitty Landlords & The Death Knell For Tourism

This week we discuss our approach to finding the right type of #landlord to work with, we talk about the use of physical signage in your #holidaylet and we have an industry update about the move from the Labour government to abolish the Furnished Holiday Let tax regime in April 2025 and the impact this will have on the tourism sector.

Don't forget to like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #seo #marketing #shetlandislands #visitshetland @craig_webb_seo @stay.newforest

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 28 of Season 2.

Blocked On Facebook & Viking Fire Festivals

This week we a change to one of our management companies and the launch of another! We share some of the ideas going in to our new digital marketing plan, we talk about using guest reveiws as an important performance measure in your business and we chat to Craig Webb from Webb Marketing about SEO and marketing for #vacationrental businesses.

You can get in touch with Craig via his website www.webbmarketing.info

We hope you enjoy the episode. Have you used any nifty content ideas on socials that have really worked? Get in touch so that we can share best practice on the pod! Send us a DM on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #seo #marketing #shetlandislands #visitshetland @craig_webb_seo @stay.newforest

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 27 of Season 2.

Skinning Bambi & A Screaming Scouser

Just us this week as we discuss The New Forest Show, the confirmation that Furnished Holiday Let tax allowances will be scrapped by the new Labour government and the brilliant way our team handled abuse over the phone from a particularly irate guest.

We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #newforestshow @newforestshow

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 26 of Season 2.

Going Viral On Tik Tok & I've Got Egg On My Face

Another busy episode in which she share some positive news about record-breaking revenue, some strategy wins and our new project but unfortunately we also lament our week that has been plagued by cleaning issues. We also chat to the fabulous Jenn Boyles about all things direct bookings and building that loyal customer base for your vacation rental business.

For anybody that wants to check out more of Jenn's amazing content she is on Linkedin and Instagram as @directbookingsuccess and if you are keen to get involved in the free online Direct Booking Success Summit 8-10 October 2024 (and we strongly suggest you do!) check out directbookingsuccesssummit.com

We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #bookdirect #directbookingsuccesssummit @directbookingsuccess

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 25 of Season 2.

Spider Woman & We're All About The Profit

Oops! Did I take it too far this time?? Caroline is too angry to speak for most of the episode and I think it might be my fault! 🫣

In this episode I shock Caroline with a surprise review, she tells us about her meeting with the locals that objected to our planning application and we talk about dynamic pricing and our little pricing experiment.

We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #pillowpartners @thetownhouse.leith @chrisduckycampbell @pricelabs

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 24 of Season 2.

Be Like Joe & Stop Using HMO's for Serviced Accommodation

In this episode we talk about property inspections, how #servicedaccommodation can take you to some beautiful parts of the country, a new idea we are implementing as part of our direct booking strategy to cut through the noise and we have an amazing chat with a household name in our industry- Scott Weir from Pillow Partners.

We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #pillowpartners @chalmerspropertyinvestments @adrian_spence @scottweirofficial @pillow_partners @pillowpartners

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 23 of Season 2.

A Planning Bombshell & How Will We Pay The Bills Next Week?

This was a difficult episode to record. We hit rock bottom this week but, as hard as it is, we owe it to all of you to tell you about it. That's what this podcast is all about. The planners dropped a bombshell on Eton House, we talk to Lisa about overwhelm and fighting fires from every direction and we prepare for an overhaul of our guest communication process.

We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.