Here it is! Welcome to Episode 11 of Season 2. Find out what has been happening for us this week in the crazy world of #servicedaccommodation!

In this packed episode we talk about changing locks (again!), we speculate about whether Booking.con are deliberately being obstructive when it comes to paying hosts their money and we celebrate the 1 year anniversary of the @netgainclub.

And we have a very special offer exclusively for our listeners that expires 24hrs after this episode goes live- listen in for more details!

Don't forget to send us a DM on instagram @secretservicedpodcast if you are enjoying the pod (Mark is feeling insecure this week!)

#booking #curveballs #hostaway #servicedaccommodation #hospitality @hostawaycom @igloohomesg

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

It's landed! Welcome to Episode 10 of Season 2.

In this packed episode we talk about changing locks and changing channel managers, team training, and the art of replying to guest reviews (and how not do it!)

We also catch up with Lisa again and play our first game of Review Roulette in Season 2!

Don't forget to like, subscribe and leave us a review!

Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast

#staycation #guestreviews #hostaway #servicedaccommodation #hospitality @hostawaycom @edjproperty @cuedesk

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 9 of Season 2. We've been traveling the length and breadth of the UK this week and we have lots to report!

In this episode we talk about our team outing to the Coach House in Hambledon, we prepare to launch our WhatsApp #marketing campaign, we share plans for upgraded service to our #landlord clients and we play a game of Mr and Mrs!

Don't forget to like, subscribe and leave us a review!

Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast

#team #channelmanager #hostaway #servicedaccommodation #hospitality @hostawaycom @stay.newforest @hambledon_vineyard @cuedesk

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Episode 8 of Season 2. It's been a busy week with plenty of ups and downs to share as always!

In this episode we talk about a new #aparthotel that we have taken under management and the commitment we have made to launch by the Easter weekend! We have a hilarious update on how the flooded bathroom saga played out and we talk about our plans to ditch some of our #smartlocks.

Let us know in the comments what you thought about this week's episode!

Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast

#planning #podcast #hospitality #property #propertyinvestment

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Episode 7 of Season 2 is here and we have so much to share including another very special guest!

In this episode we talk about our #techstack and our hunt for a new channel manager, we talk about our plan to take a break from the business (to make it better!) and we speak to our special guest Joanne Simcock from @airhostandcleanltd.

Quite honestly we could chat to Joanne all day- we talk about #redflags when it comes to working with landlord clients, how to manage landlord expectations and how to keep standards high when managing #servicedaccommodation at scale.

Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast

#SAmanagement #podcast #hospitality #airbnb

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Episode 6 of Season 2 has landed and we have got something special in store for you in this episode! 🤩

We talk about the implications of the Spring Budget on the holiday-let industry, we have an update on the planning application at Eton House and we speak to a very special guest all about the importance of direct bookings.

This week we welcome to the podcast the champion of the #bookdirect movement himself, Mark Simpson. Mark is the founder of @boostlyuk who educate and support hosts all over the world in their efforts to reduce their dependence on online travel agents like @airbnb to drive more #directbookings. Mark is also a renowned speaker and the author of The Book Direct Playbook. We chat all about the importance of direct bookings, how to grow and leverage your guest database to create a company with real value, and the importance of trust in hospitality.

Fancy joining us on the podcast? Send us a DM on instagram @secretservicedpodcast

If you are an Airbnb host and you would like to come and chat with us on our next edition of At Your Serviced then make sure you reach out!

#boostly #podcast #hospitality #airbnb

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Episode 5 of Season 2 has landed 🚀

We've had another very busy week! In this episode we get rid of a cleaning team that were not performing, we line up a game-changer of a booking for Eton House and we speak to Lisa about her first two weeks working in the business.

In our next episode we have a very exciting guest joining us on the podcast to talk to us about our big hairy goal of achieving 70% direct bookings by the end of 2024- none other than the champion of the #bookdirect movement himself, Mark Simpson from @boostlyuk. Make sure you tune in next Monday to listen in to our chat all about the importance of direct bookings, the importance of trust when you are running a hospitality business and how to grow and leverage your guest database.

Fancy joining us on the podcast or maybe you have a question? Send us a DM on instagram @secretservicedpodcast

If you are an Airbnb host and you would like to come and chat with us on our next edition of At Your Serviced then make sure you reach out!

#boostly #podcast #hospitality #airbnb

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 4 of Season 2 and it's a chunky one!

We talk in-depth about the press release the government made this week with regards the upcoming clamp-down on holiday-lets in England, we have an update on how the site visit at Eton House went with the planning Case Officer and we have another edition of At Your Serviced in which we chat to Ed and Lora from EDJ Property and Hinkley Homes.

You can check out what Ed and Lora are up to over on their own Instagram accounts- @hinkleyhomes and @edjproperty

Send us a DM on instagram @secretservicedpodcast if you are an Airbnb host and you would like to come and chat with us on our next edition of At Your Serviced.

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 3 of Season 2!

In this episode Lisa gets a baptism of fire on her first shift with the business, we are talking about skill-based recruitment and we chat to Kim again about what to do when things go wrong with your cleaners!

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 2 of Season 2!

In this episode we get de-listed by Booking.com, we make a big pledge to our team and we have news on that bombshell we promised in Episode 1

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.