In this episode I’m chatting with my friend Nicole, who helps a lot of people with their 17hats CRM, but also with other aspects of the customer experience. I’ve said this before, but the more I do balloons the more I think that balloons are about 20% of the equation and the rest is how you run your business.

So we chat about some ways to give your customers a good experience, like:

• How to become known to prospective customers in the first place
• Using your leads’ own words
• Ways to help yourself get solid leads
• Ways to nurture your leads & stay top of mind
• Elevating their experience while fulfilling the service
• Making yourself look professional in the way you collect info from your customers
• How to take care of your customers after the job
• How all of these things come full circle

Then as we wrap up, we focus in on three specific actions that you can take to get a jump on improving your customer experience today. 

And in the UGlu Hotline, hear a good tip for site visits!     

 

RESOURCES MENTIONED:

17hats (get 50% off your 1st year) 

Balloon Suite 

Havin' A Party Wholesale (save 5% with code BRIGHT) 

UGlu by Pro Tapes (save 5% at Havin’ A Party with code BRIGHT) 

Call into the UGlu Hotline to ask a question or leave advice! (262) 221-8514

PremiumConwin 

NEW! 2025 Bright Balloon Business Planner 

ALOFT (save $10 with code BRIGHT)

ballooncoach.com | Balloon Boss Mastermind & Summit 

5-day Customer Experience Email Course | @letnicolehelp 

Car sickness glasses (they worked!) 

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