With host retail coach Wendy Batten

https://wendybatten.com/podcast-intro/

In This Episode:

Let's face it – most shop owners can sell naturally, but teaching your team to do the same without feeling "salesy" can often be tricky.

In this episode of the Creative Shop Talk Podcast, I'm sharing five easy, actionable prompts you can teach your staff to boost confidence, build genuine customer connections, and make sales feel natural (not pushy!). These simple, human-centered tools will help your team move from awkward to authentic – and you can start right now.

Actionable Sales Strategies for Your Retail Team:

• 5 conversation starters to guide sales without pressuring your customers

• How to use demos and storytelling to connect with customers

• Why choice-based language makes buying easier

• The power of curiosity and gratitude in every sale

• How to create a culture of service, not sales scripts

Your Next Steps:

• Teach the 5 conversation starters outlined in this episode to your team. Share this episode with them, even!

• Pick one of them and start using it today.

• Practice it on the sales floor.

• Share your results with me on Instagram! (I hope you are already following along @wendybatten.biz)

Related podcasts we think you'll like:

Episode 272: Unlocking Team Potential: Nurturing a Culture of Ownership

Episode 208: Stacking Your Team with Guest Expert Shelli Warren

Episode 84: 6 Tips to Amplify Your Team's Performance this Holiday

About your host, Wendy Batten

In case we haven't met yet, I'm Wendy Batten, retail business coach and founder of the Retailer's Inner Circle. With over 30 years of experience running successful businesses, I now help independent shop owners grow profitably and sustainably—with more confidence and joy.

I've had my own business columns in featured magazines, such as What Women Create and other top publications, worked with some of the top industry brands as retail care manager, and I've supported hundreds of retailers through coaching, speaking, my programs, and this podcast.

For more support from Wendy

Join Wendy's CEO Planning Session for Retailers

Retailer's Inner Circle - Join Wendy inside the best retailer's community

Free resources for shop owners

Hang out and connect with Wendy on IG

All of Wendy's current programs and services for shop owners can be found HERE.

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