Most change efforts fail because they forget one thing: people. In Part 2, Richard breaks down The Book of Change, his 39-step model for leading transformation without leaving common sense behind. We get into the difference between showing up with a framework vs. showing up ready to listen—and what AI might never understand about real leadership.

Key Highlights of Our Interview:

What Most Consultants Miss 

“They deliver a binder and disappear. That’s not help. That’s homework.” 

Why Richard built his own model.

The 39-Step Framework

“Every step fixes something I’ve seen go wrong.” 

It’s not bloated—it’s built from battle scars.

Empathy as Strategy

“You can’t shortcut human trust.” 

Why listening well matters more than leading fast.

AI Won’t Solve Culture 

“You can’t automate belief. You can’t code buy-in.” 

Where technology hits its limit.

Advice That Changed His Career

“I don’t need your answer—I need you to hear me.” 

His wife’s one-liner that became a leadership principle.

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Host: Vince Chan | Guest: Richard H. Carson

--Chief Change Officer--
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