Do new client's enjoy the onboarding experience with you and your business? The benefit of focusing on the details is that existing clients also benefit from any improvements you make. As a business, we should make the experience of interacting with our company as magical as possible. Collin shares a recent experience of having routine lab work run, and how not to handle new clients. Plus, Natasha O'Banion answers, "How do I hold myself more accountable?"

Main topics: Making magical experiences Knowing your processes High quality touch points Ask a Biz Coach

Main takeaway: A positive client experience means it's something the clients ENJOY going through. Meaning they'll keep coming back!

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