By understanding the core principle of empathy, we can authentically apply it in our own lives and effectively use it to be genuine in dealing with our employees and customers as well. On today's episode, Minter Dial shares what empathy truly means within an organization and how brands can inject it into their culture. Minter is the award-winning author of Heartificial Empathy and The Last Ring Home and is an international professional speaker. He instills the value of empathy in every organization he's been a part of. In addition, he shares personal stories of how developing kindness made a difference within organizations and how they dealt with their employees and customers. If you want to learn how to develop empathy and use it to make a difference, tune in to today's episode! The show notes, including the transcript and checklist to this episode, are at marketingspeak.com/298.