In this episode, Louise and Diane discuss the three most common mistakes of cleaning business owners: saying yes too often, undercharging or underquoting, and being too nice. They explore the consequences of these mistakes and provide insights on how to avoid them. The conversation emphasises the importance of setting boundaries, valuing your services, and managing customer expectations. They also mention the upcoming DCBN Awards and Diane's marketing book.

 

keywords cleaning business, mistakes, saying yes, undercharging, underquoting, being too nice, boundaries, customer expectations, DCBN Awards, marketing book

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