September 07, 2022

315: It's Personal with Scott Black

1 hour 9 minutes

How do you grow and keep clients as a solo business owner? Scott Black, owner of Personal Touch Pet Sitting, shares why pet care is so personal to him. Scott shares stories from the past 17 years to give insight into how to set boundaries, excel at customer service, and get clients that work for you. As a solo-preneur, Scott focuses on keeping his business streamlined and simple so he can provide top tier customer service. He also recognizes that how he operates his business isn't for everyone, but by focusing on the basics of professionalism we can exceed our client's expectations.

Topics on this episode:

Staying solo
Customer service
Screening clients
Keeping things simple

Main take away: Keep things simple and focus on your personal relationships.

About our guest:

Top dog, jack of all trades and founder/owner of Personal Touch Pet Sitting, Kingwood, TX since 2005. CPPS through PSI. Top 5 finalist for PSI's Pet Sitter of the year 2097 and 2009. Honored to have been named the 2010 Pet Sitter of the Year.

I am a co-pet parent to 4 dogs and 3 cats, all rescues. I represent the professional pet care industry by taking part in town events, as well as maintains professional relationships with the veterinarians and other pet businesses in my community.

(The picture is the day I met Chato. He is our blind and deaf dog. We fostered him for almost a year before we adopted him.) This is one of my favorite pictures. Some how the two of us bonded that day. He couldn't see or hear me. It was love at first smell I guess.)

Links:

https://www.petsit.com/pet-sitter-kingwood-tx-personal-touch-pet-sitting-inc

https://www.linkedin.com/in/scott-black-76ab301b/

Email: [email protected]

Facebook: https://www.facebook.com/groups/412597292686603/user/100000948727987

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Full show notes and transcript