Jason Bloomfield didn’t learn change in an MBA program—he learned it through real life. 

As a teenager, he became the de facto head of household. Now, as Global Head of People Change and Experience Design at Ericsson, he leads transformation across 180 countries. In this episode, Jason shares how active listening, design thinking, and human-first systems have helped him move organizations from dysfunction to alignment. From M&A integrations to HR tech failures, from -83 NPS scores to user-designed wins, his work proves one thing: change only sticks when it’s built with—not for—the people it’s meant to serve. 

For Gen Xers who’ve lived through chaos and are now leading through it, this episode is a blueprint in action.

>>From Family Collapse to First Acquisition

“I was the only one with income. So I had to figure it out.”

Jason opens up about his early years, navigating a broken home while building stability from scratch—and how that experience shaped his instincts in business.

>>Career by Constraint

“They asked if I’d move to 1 Madison Avenue. I said yes—and just kept saying yes.”

From wiring cables to managing a global acquisition across 13 countries, Jason shares how constraints—and curiosity—turned into growth and global opportunity.

>>Change Starts with Listening

“Active listening sends a signal: you care.”

Jason breaks down why empathy is not a soft skill—it’s the hardest one. Especially when leading transformation across 100,000 employees and 180 countries.

>>Turning a -83 NPS into a Shared Win

“The tool was hated. But people started feeling heard.”

He recounts how a globally despised HR tool became usable—through co-creation, honesty, and building feedback loops that actually changed things.

>>From Paper to Trust

“They didn’t hate digital. They didn’t trust institutions.”

Jason explains how assumptions kill adoption—and how design thinking and diverse input helped his teams shift deeply entrenched behaviors.

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Host: Vince Chan | Guest: Jason Bloomfield

--Chief Change Officer--
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