How do we secure both commitment and appropriate compensation from our clients? Kathryn Burge, owner of Lake Oswego Petsitting, joins the show today to share her onboarding process and what it takes to get a commitment from clients. Kathryn breaks down how to take a hard look at your business and ask, "What's changed?" to make sure we are getting the most out of our business. She has learned the power of setting boundaries, and why charging for your time helps set yourself up for success.

Main topics:

• What does 'concierge' mean
• Finding balance
• Valuing your time
• Shifting services
• Handling price increases

Main takeaway: Your processes and procedures will either increase, or decrease, the commitment your clients have with you.

About our guest: Kathryn has been a Lake Oswego resident for over twenty years. Kathryn spent over fifteen years in the advertising and telecom corporate world. As a long time pet parent, she has an incredible way with the animals she's around. Kathryn is a proud mother of five, 3 humans, and 2 pets. She has a beautiful dog, River, and a rescued cat, Bowie. Her love of photography began at a young age and is cultivated through her petsitting business. Since the beginning of her business in 2013, she has grown a large and diverse clientele. Kathryn offers a variety of services including boarding, portrait pet photography, and dog training. Kathryn is an active member of Lake Oswego Chamber of Commerce, Pet Sitters International, International Association of Animal Behavior Consultants, and International Association of Canine Professionals.

Links:

Give her a call: 503-309-4000

https://www.ccpdt.org/certification/dog-trainer-certification/

https://apdt.com

https://www.canineprofessionals.com.

Email: [email protected]

https://lopetsitting.com

https://www.instagram.com/kathryn_burge_

https://www.instagram.com/lopetsitting/

https://www.facebook.com/katburge https://www.facebook.com/lakeoswegopetsitting

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Full show notes and transcript

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