How do you know it's time to remove a service you currently offer? Sometimes you find yourself no longer in love with a particular service. It may be massively popular, or just a massive headache, but it's time for a change. We walk through how, over the course of a year, we planned and removed a major service from our business. We give some of the lessons we learned and some points to help make it as easy as possible.

Main topics

• Why we changed our services

• Explain the advantages

• Smooth the transition

• Set your expectations

Main takeaway: At the end of the day, the services you offer should all align with your mission.

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