You've likely heard this phrase many times, and while it's well intentioned - we tend to disagree. If you've ever encountered a customer who is upset, received a negative review or questioned how to truly make your clients happy - this is a must listen.

Listen in for:

• Why empathy matters + how to use it
• How unrealistic expectations can hurt your business in the long run
• What customers really want - beyond their initial requests
• And more!

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Read more about the ACORN Method + work directly with Krista and Brian here:www.kristademcher.com