February 06, 2025

490. Google Reviews: Receiving, Responding, and Forgetting

49 minutes

Would you rather read the transcript? Click here.

Today, we’re tackling one of the trickiest aspects of running a psychological practice in the digital age—Google Reviews. Whether you love them or hate them, online reviews are a major factor in how potential clients perceive your practice. But as psychologists, we don’t have the same freedom as other businesses when it comes to managing them. We’ll dive deep into the ethical and legal concerns of online reviews, including the APA guidelines that prevent us from soliciting them. We’ll also discuss how to handle negative reviews without violating confidentiality, strategies for getting them removed when possible, and how to build a strong online presence that makes reviews less relevant in the first place. Here are some topics that we cover:

Why online reviews matter and how they impact potential clients’ decisions.

Whether you can (or should) ever ask for a review—and alternative reputation-building strategies.

The best ways to respond to negative reviews while staying ethical and professional.

How to optimize your Google Business Profile so that search results work in your favor.

What to do when you get a false or misleading review, and how to fight it.

Why focusing on referrals and SEO strategies may be your best long-term solution.”

Cool Things Mentioned

The Testing Psychologist mastermind groups and business consulting

Featured Resources

I am honored to partner with two AMAZING companies to help improve your testing practice!

PAR is a long time supporter of the Testing Psychologist podcast, and I will continue to bring you featured items from their catalog! Listen to each episode for specific product recommendations and links. Learn more at www.parinc.com.

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I’ve partnered with At Health to offer CE credits for podcast episodes! Visit this link to access current and past episodes available for CE credit. You can use code “TTP10” for a discount on ALL the course credits you purchase from At Health!

About Dr. Jeremy Sharp

I’m a licensed psychologist and Clinical Director at the Colorado Center for Assessment & Counseling, a private practice that I founded in 2009 and have grown to over 20 clinicians. I earned my undergraduate degree in Experimental Psychology from the University of South Carolina before getting my Master’s and PhD in Counseling Psychology from Colorado State University. These days, I specialize in psychological and neuropsychological evaluation with kids and adolescents.

As the host of the Testing Psychologist Podcast, I provide private practice consulting for psychologists and other mental health professionals who want to start or grow psychological testing services in their practices. I live in Fort Collins, Colorado with my wife (also a therapist) and two young kids.

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