Never underestimate the power of operations. Today, Leila (@LeilaHormozi) shares with us how to increase revenue through operations, the importance of infrastructure, and five ways to drive revenue through operations.

Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.

Timestamps:

(2:57) - Hiring too junior employees causes constant operations staff changes

(5:02) - 1st Hack: Improve onboarding customer experience

(7:01) - 2nd Hack: Renegotiate vendor relationships

(8:44) - 3rd Hack: Increase business through referrals

(10:19) - 4th Hack: Fast access to information with good bookkeeping

(13:26) - 5th Hack: Formal communication with direct reports for revenue growth

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