What does it take to run a successful dog waste removal business that goes beyond just scooping poop? In this episode, Erica Krupin, owner of Kroopin's Poopin Scoopin, shares the behind-the-scenes realities of managing her growing business. She emphasizes the importance of providing an exceptional customer experience, from building trust through reliability to creating peace of mind with professional services. Erica dives into the challenges of hiring and retaining great employees, explaining how paying well and setting clear expectations helps her maintain a high standard of service. She also talks about the complexities of pricing for quality and managing company vehicles, highlighting how investing in these areas ensures long-term success. With her down-to-earth approach, Erica offers valuable insights into what it truly takes to lead a thriving, people-centered business.

Main topics:

• Importance of customer experience

• Hiring and retaining employees

• Pricing for quality services

• Managing company vehicle policies

• Building trust through communication

Main takeaway: The service we provide is simple, but there's so much behind the scenes to ensure everything runs smoothly.

About our guest:

The reason why Erica started this company is a two fold answer. She knows the number one reason people don't want to own dogs is because they dislike cleaning up after them. Her mission is to provide an outstanding Pet Waste Removal service that takes care of their #2 so people can spend more time with their #1. Creating a solid foundation is the key to any success in life, business, friendship, marriage, and she believes it all starts with treating people with a little RESPECT.

Links:

Previously on Episode 43: https://www.petsitterconfessional.com/episodes/043-kroopin-poopin-scoopin

Check out her website

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To stay up to date with Erica and her latest updates, check out her other social media channels:

📺YouTube: Subscribe to Kroopin's Poopin' Scoopin' at https://www.youtube.com/c/Kroopin'sPoopinScoopi

🖼️Instagram: Follow The Scoop Podcast at https://www.instagram.com/the.scoop.podcast/.

🖼️Instagram: Follow Kroopin's Poopin Scoopin at https://www.instagram.com/kroopins_poopin_scoopin/

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Full show notes and transcript

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