December 04, 2024

549: Building a Better Business One Step at a Time with Mo Thompson

1 hour 2 minutes

How do you turn everyday dog walks into safe, enriching adventures? Mo Thompson, owner of Mo Mountain Mutts, explores her unique approach to dog walking, training, and pack dynamics. Mo shares how she uses structured training, reliable recall, and intentional programs to create off-leash adventures that build confidence and control. She also dives into the importance of clear client communication, adaptability, and continual improvement in running a successful pet care business.

Main topics:

Reliable Recall and Structured Training
Flexibility in Business Operations
Creating Intentional Dog Programs
Client Communication and Expectations
Continuous Operational Improvements

Main takeaway: The process of continual improvement is at the core of being a successful business owner—always pick away at the little things that can make the experience better.

✨ Success is in the details! ✨ As a business owner, it's easy to focus on big, flashy upgrades, but the real magic happens when you consistently improve the small things. Whether it's tweaking your processes, enhancing client communication, or refining the experience for your customers (and their pets!), those incremental changes add up over time. Never underestimate the impact of continually "picking away" at the little details—they can turn a good service into an exceptional one. Keep learning, keep improving, and watch how those small efforts transform your business!

About our guest:

Mo Thompson is the founder and owner of Mo Mountain Mutts, a renowned dog walking, training, and pet sitting service based in Skagway, Alaska. With a background in psychology and a lifelong passion for working with dogs, Mo has created a unique program that focuses on building confidence, reliable recall, and socialization through structured off-leash adventures. Known for her creative solutions and dedication to safety, Mo has gained recognition for her iconic "dog bus" and her ability to turn everyday walks into enriching experiences for both dogs and their owners. Beyond her hands-on work, Mo shares her expertise through social media, teaching dog walkers and pet owners how to foster better communication and control. Whether she's navigating pack dynamics, creating custom trails, or simply spreading joy with her viral videos, Mo's mission is simple: to let dogs be dogs while ensuring they thrive in their environment.

Links:

[email protected]

https://www.momountainmutts.com

https://www.facebook.com/SkagwayDogWalker/

https://www.tiktok.com/@mo_mountain_mutts?lang=en

https://www.instagram.com/mo_mountain_mutts/?hl=en

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Email us at: [email protected]

Full show notes and transcript