In relationships between imperfect people, mistakes are inevitable. And when we find ourselves with damaged connections, it’s a specific kind of communication that can help us make amends.

Fred Luskin is the Director of the Stanford University Forgiveness Project, and has devoted much of his career to researching the way forgiveness affects our psychological, relational, and physical health.

“Apology is one of the few things that research shows actually facilitates forgiveness,” Luskin explains. In this Think Fast, Talk Smart podcast with host and strategic communication lecturer Matt Abrahams, Luskin outlines what it means to truly say we’re sorry.

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