In this episode of The Esthetician Edit now featured on The Rebel Show, I sit down with hosts Sam and Anastasia to talk about one of the most underrated keys to building a fully booked business: client experience and customer service.

We dive into what actually builds loyalty, how to turn one-time clients into lifelong relationships, and the common mistakes estheticians make when it comes to retention.

💡 Whether you’re a solo waxer, esthetician, or beauty pro this episode is packed with real, actionable strategies you can start using right now.

What we cover:

✨ How to create personalized experiences that make clients feel seen

✨ Making new clients feel comfortable from the very first visit

✨ Building long-term relationships (that turn into referrals!)

✨ The small details that drive BIG retention

✨ Why your energy and intention matter more than your decor

🎧 Ready to become the go-to esty in your area? Press play, your next loyal client is waiting.

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