If you want your business to be the very best you need to know how it's REALY doing and you, as the business owner, have a very one sided viewpoint. To know the complete truth about you business you need to ask both your customers and your staff for their opinion on things. 

Today we'll talk about how to use surveys to get gold nuggets out of your customer base and your employees that will enable your business to be world class. I'll also give you the exact questions you should be asking to get the best info.