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What happens when pet sitters take the leap into retail? Morgan and Austin Weber, owners of Lucky Pup Adventures, share how they purchased and now run Woofs and Waves, a beloved community pet store in Sioux Falls. They dive into the differences between managing a service business and a retail space, including inventory, staff training, and community outreach. They reflect on their complementary strengths and how they divide responsibilities for long-term growth. They also share how they’re staying intentional about values, culture, and customer experience while preparing for potential future expansion.
Main TopicsTransitioning from service to retail
Staff training and team culture
Community outreach and partnerships
Inventory and product selection
Preparing for business growth
Main takeaway: “You don’t have to know everything about everything—you just need the right people passionate about the right things.”
Running a business—especially in the pet industry—can feel overwhelming. From inventory and client care to marketing and employee training, there’s always something new to learn. But the truth is, you don’t need to be an expert in it all. What matters most is building a team where each person brings their strengths and passions to the table. When your fish lover geeks out over tanks and your dog nerd knows every ingredient in your food aisle, magic happens. Hire well, empower your people, and let their passion lead the way.
Links:
https://woofsandwaves.com
https://www.instagram.com/woofsandwaves/
https://www.facebook.com/woofsandwaves
Check out our Starter Packs
See all of our discounts!
Check out ProTrainings Code: CPR-petsitterconfessional for 10% off
📞 Call us: (636) 364-8260
Follow us on: Instagram, Facebook, Twitter
Email us at: [email protected]
Full show notes and transcript
Sponsored by:
❤️ Our AMAZING Patreon Supporters
Time to Pet Visit: https://timetopet.com/confessional Code: 50% off first 3 months
Pet Perennials Visit: https://petperennials.com/pages/register-for-a-business-account Code: 'PSC' when registering for a $2 off coupon on any purchases in the 1st 90 days
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What happens when pet sitters take the leap into retail? Morgan and Austin Weber, owners of Lucky Pup Adventures, share how they purchased and now run Woofs and Waves, a beloved community pet store in Sioux Falls. They dive into the differences between managing a service business and a retail space, including inventory, staff training, and community outreach. They reflect on their complementary strengths and how they divide responsibilities for long-term growth. They also share how they’re staying intentional about values, culture, and customer experience while preparing for potential future expansion.
Main TopicsTransitioning from service to retail
Staff training and team culture
Community outreach and partnerships
Inventory and product selection
Preparing for business growth
Main takeaway: “You don’t have to know everything about everything—you just need the right people passionate about the right things.”
Running a business—especially in the pet industry—can feel overwhelming. From inventory and client care to marketing and employee training, there’s always something new to learn. But the truth is, you don’t need to be an expert in it all. What matters most is building a team where each person brings their strengths and passions to the table. When your fish lover geeks out over tanks and your dog nerd knows every ingredient in your food aisle, magic happens. Hire well, empower your people, and let their passion lead the way.
Links:
https://woofsandwaves.com
https://www.instagram.com/woofsandwaves/
https://www.facebook.com/woofsandwaves
Check out our Starter Packs
See all of our discounts!
Check out ProTrainings Code: CPR-petsitterconfessional for 10% off
📞 Call us: (636) 364-8260
Follow us on: Instagram, Facebook, Twitter
Email us at: [email protected]
Full show notes and transcript
Sponsored by:
❤️ Our AMAZING Patreon Supporters
Time to Pet Visit: https://timetopet.com/confessional Code: 50% off first 3 months
Pet Perennials Visit: https://petperennials.com/pages/register-for-a-business-account Code: 'PSC' when registering for a $2 off coupon on any purchases in the 1st 90 days
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