August 11, 2025

620: The 10 Non-negotiables You Need in Your Policies

33 minutes

Non-negotiables aren’t just nice-to-have—they’re the backbone of running our pet care business. In this episode, we share the 10 essential policies and procedures we believe every sitter and walker should put in place. From cancellation and payment terms to health requirements and emergency plans, we explain why each matters and how we enforce them. We also talk about the dangers of bending rules too often and how exceptions can quietly become the norm. Through practical examples, we show how we protect our business, clients, and pets by keeping our boundaries clear and consistent.

Main Topics:

Setting clear cancellation policies
Payment terms and cash flow stability
Booking procedures to avoid missed visits
Emergency planning and client communication
Health, behavior, and access requirements

Main Takeaway: “Without clear non-negotiables, you risk running your business on someone else’s terms instead of your own.”

When you don’t define your boundaries, you leave room for clients, circumstances, and even your own desire to be accommodating to dictate how your business operates. This can lead to burnout, lost income, and stress you didn’t sign up for. Non-negotiables aren’t about being rigid—they’re about protecting your time, your energy, and your ability to serve well. When you decide what’s essential and stick to it, you run your business with intention, not reaction. Take control before someone else does.

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Full show notes and transcript

Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest.