How do you measure success in a still-evolving field? 

Joey Encarnacion has been working in research ops since 2017. He joined Erin and JH on the pod to talk about Slack’s Rolling Research program, what success looks like for his team, and how he builds systems that scale.

Joey discussed…

• Ensuring research ops can scale by building the smallest operable system first
• How he measures the success of his efforts in such a new field 
• Slack’s Rolling Research program

Highlights

• [2:14] Research operations as connective tissue within an organization.
• [8:45] To make your operations scalable, build the smallest operable system first.
• [16:34] Slack's Rolling Research Program.
• [21:54] How Joey knows if his research ops program is working.
• [24:48] Trends in participant recruitment during the pandemic.
• [28:08] Research ops as a signal that user research as a field is growing in importance. 
• [36:08] How to measure success in research ops.
• [36:42] Checking your biases in civic research.

About our guest

Joey Encarnacion is a Research Operations leader (Twitch, Slack, Airbnb). He has been working in research operations since 2017. He’s a black belt cat herder and loves bringing organization to chaos.