As a travel advisor, unpredictable situations are bound to happen. While handling frustrations or an emergency is never ideal, with the right preparation and mindset, you can handle these situations like a pro! Ashlyn Puckett, Tique’s workflow guru and former client experience manager, joins this conversation to discuss how to stay calm and collected when things go sideways during travel.

Learn tips for handling common travel disruptions, de-escalating client emotions, and how to prepare clients for potential travel issues, including providing a walkthrough call and creating a "what to do when" guide. Ashlyn also shares personal anecdotes, tough experiences, and how she handled those situations as they occurred. So buckle up and enjoy the ride of handling unexpected challenges and finding solutions on the go!

Today we will cover:

Listen to Episode 61: Auditing Trip Details To Minimize Errors And Enhance Client Experience with Ashlyn Puckett

THE NICHE COMMUNITY: tiquehq.com/niche

Join Niche - An interactive community membership for travel advisors wanting to grow their business!

CUSTOM CLIENT EXPERIENCE: tiquehq.com/custom-client-experience

We build magnetic client experiences that help you create more super fans!

_____

FOLLOW ALONG ON INSTAGRAM: https://www.instagram.com/tiquehq/ 

CHECK OUT OUR SERVICES & PROGRAMS: https://www.tiquehq.com/