Modern Travel Agent Podcast

By Modern Travel Agent

What's Modern Travel Agent Podcast about?

We’ve created this podcast to educate and empower travel agents so they can better serve their clients and grow their businesses. We will be sharing our insights, bringing on industry experts to share their knowledge and experience, and engaging with the travel agent community.

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Modern Travel Agent Podcast episodes:

06.17.2024
49. Travel Agent 101 | Understanding the Process
During a training call with the newest member of our IC team, Erica, I share the basics of being a travel agent, including a breakdown of the 4 step process of working with clients, how to improve your communication on...
06.14.2024
48. Maximizing Your Travel Business with Classic Vacations | Insights from Cesar Briceño
Cesar Briceño shares how you can partner with Classic Vacations to grow your travel agency business. He shares a little bit about Classic Vacations 46 year history in the travel industry as well as all of the wonderful destinations and...
04.19.2024
47. How Travel Agents Can Book Destination Weddings | Francisco Alvarez of Palladium Hotel Group
In this episode, we discuss how agents can book destination weddings with Francisco Alvarez, the Regional Weddings Sales Manager of America with Palladium Hotel Group. We cover Palladium's brand new 2024 wedding packages, their new booking and planning process, their...
03.29.2024
46. The Importance of Taking Things Off Their Plate | Becoming A Better Team Player
On this episode, I share the lessons I've learned from our Director of Operations Krystal Aziz and our Director of Weddings Itzel Rodriguez. This episode is brought to you by our partnership with the Dominican Republic Ministry of Tourism. Visit https://dotravelrewards.com...
03.28.2024
45. 3 Lessons To Grow Your Travel Agent Business with Integrity & Kindness
In this episode, I share 3 lessons to grow your travel agent business with integrity and kindness. This episode is brought to you by our partnership with the Dominican Republic Ministry of Tourism. Visit https://dotravelrewards.com to take advantage of their travel...
03.18.2024
44. This Week In Travel: Dominican Republic Is Breaking Records, 6 Airlines Offering Direct Flights to Tulum, Disney Cruise Line Unveils Their Plans For 2025, Increased Airline Baggage Fees, And More
The Dominican Republic was the Caribbean’s most popular destination last year, welcoming over 10 million visitors, and it looks like 2024 is going to be even a bigger year for the popular beach destination. This February, the Dominican Republic welcomed...
03.15.2024
43. What Makes the Dominican Republic Special?
I just returned from an 8-night stay in the Dominican Republic which was my 3rd visit in the past 15 months. It's safe to say the Dominican Republic is my favorite destination to visit and recommend. I'm going to be releasing...
01.01.2024
42. 4 Tips to Master Your Travel Agent Consultation Calls
In this episode of the Modern Travel Agent Podcast, I outline 4 tips to help you master your travel agent consultation calls. This episode of the Modern Travel Agent Podcast is brought to you by our partnership with Palladium Hotel Group....
12.31.2023
41. 7 Ways You Can Maximize The Impact Of Your Site Inspections
Site Inspections are such an important aspect of being a successful travel agent. They provide an opportunity not just to expand your knowledge by seeing the resorts firsthand, but also by helping you create new partnerships. In this episode of...
12.29.2023
40. Top Wedding Venues of Palladium Hotel Group with Daniela Ocampo Morales
In this episode of the Modern Travel Agent Podcast, we discuss the top wedding venues of Palladium Hotel Group with Daniela Ocampo Morales, the Regional Weddings Sr Manager America for Palladium Hotel Group. This episode is brought to you by our...
12.28.2023
39. Resorts You Should Know: Margaritaville Island Reserve Cap Cana
We recommend watching this episode on Spotify or Youtube. In this episode of the Modern Travel Agent Podcast, I share a little bit about my stay at Margaritaville Island Reserve Cap Cana. With a unique minibar based point system that allows...
12.26.2023
38. 4 Lessons from 2023 | Chris Dehner of Modern Travelworks
In this episode of Modern Travel Agent Podcast, I reflect on the top lessons I learned from 2023. The things that worked last year weren't necessarily the things that worked this year which means the things that worked this year...
12.11.2023
37. Resorts You Should Know: TRS Coral Hotel & Grand Palladium Costa Mujeres Resort & Spa
Learn How To Become A Travel Agent: https://linktr.ee/ModernTravelAgent If you’re planning your clients' next vacation, then the adult-only TRS Coral Hotel or the family-friendly Grand Palladium Costa Mujeres Resort & Spa could be the perfect fit for them. These two beautiful...
12.05.2023
36. Resorts You Should Know: Casa de Campo Resort & Villas in 90 Seconds
In our new series "Resorts You Should Know," we highlight our top resorts and their unique selling points so you're better able to share these wonderful resorts with your clients. In Part 1, we cover Casa de Campo Resort &...
11.29.2023
35. Perfectionism is a Fear of Judgment & Failure | The Importance of Follow Through
It’s important to take pride in our work, but at some point, perfectionism is just a fear of judgment. It’s a fear of failure. It’s a fear that if we ship our work, then maybe our client or our colleague...
11.27.2023
34. Everything You Need To Know About Palladium Hotel Group with Stefany Jones
On this episode of the Modern Travel Agent Podcast, I sit down with Stefany Jones, Director of Retail Affairs for Palladium Hotel Group, and we discuss everything you need to know about Palladium Hotel Group heading into 2024. We start the...
11.22.2023
33. How To Stop Procrastinating | Chris Dehner of Modern Travelworks
When we’re starting new projects, we often say “I’m not sure what to do next” as a substitute for admitting, “I know what to do next but I’m scared it might not work.” If we’re honest with ourselves, we almost...
07.27.2023
32. How To Set Yourself Apart | Sahara Rose De Vore, Travel Coach Network
Sahara Rose De Vore is a Wellness Travel Coach and the Founder of the Travel Coach Network. After finishing university and finding herself unhappy with the lack of travel career options, Sahara bought a one-way ticket to Ireland which led...
05.10.2023
31. Too Busy? Here's an Easy Trick to Gain More Time
Being a travel agent often feels like trying to do an infinite number of things in a finite amount of time. If you ever find yourself thinking or saying, "I'm too busy," then this simple 4 minute video can help...
04.19.2023
30. Becoming Better at Sales & the Importance of Asking for the Sale, Review & Referral
In this episode of Around the Block where I take you with me on my walk and answer travel agent questions, I discuss the importance of us focusing on what we can control, ways to become better at sales, and...
03.22.2023
29. Wednesday Rant - Value Must Be Demonstrated, Not Asserted
In this Wednesday Rant, I argue that value must be demonstrated rather than asserted. It's not enough to tell people they should use a travel agent. You have to show them why they should use an agent.
03.22.2023
28. Wednesday Rant - "My Clients Don't Read"
This is the first episode of Wednesday Rant where I go on a lighthearted rant about what's on my mind in the travel agent world. If you ever find yourself complaining that your clients don't read, then this episode is...
03.22.2023
27. Dealing with Imposter Syndrome, Advice for New Agents, and How To Stop Getting Ghosted
This is a new segment called Around The Block where I take you with me on my walk and answer travel agent questions. On this episode, I cover how to deal with imposter syndrome early on before you know everything...
03.03.2023
26. Travel Agents, Here Are 4 Reasons Why You Should Send Your Clients To TRS Yucatan Hotel
Here are the top 4 reasons why you should send your clients to the 454 suite, adult-only, Forbes recommended 5-star TRS Yucatan Hotel. 4. The TRS Yucatan Hotel is a great resort option for travelers looking for a luxury, adult-only jungle...
12.02.2022
25. Delegation as the Key To Growing Your Travel Agency | Tiffany Wade & Tami Campbell, Tailored Assistant Services
Being a travel agent often feels like trying to do an infinite number of things in a finite amount of time. Between building relationships with your clients and partners, answering calls, replying to emails, creating quotes, servicing bookings, training yourself...
10.19.2022
24. Unpacking Palladium Hotel Group with Stefany Jones | Director of Retail Affairs
On this episode of the Modern Travel Agent Podcast, we speak with Stefany Jones, Director of Retail Affairs for Palladium Hotel Group. Stefany has 18 years of experience at prominent travel providers with a focus on account management, marketing and...
10.14.2022
23. Record Arrivals in Dominican Republic, Hurricane Fiona, Secrets Impression Moxché Delayed Opening, Pilot Program for Online Passport Renewal, New Leadership at the Top of Apple Leisure Group
On this episode of the Modern Travel Agent podcast, I cover some of the latest and most relevant travel news from the past few weeks which includes: -Record numbers of arrivals in the Dominican Republic. -Some temporary and more long-term closures...
08.16.2022
22. Opening, Closing, and Scaling | Chris Dehner of Modern Travelworks
In order to have a successful travel agency business, you have to be able to open, close, and scale. You have to open the opportunity, typically with a pitch explaining how you can solve your client’s problem. You have to...
08.15.2022
21. Destination Weddings with Palladium Hotel Group | Daniela Ocampo Morales & Stefany Jones
On this episode of the Modern Travel Agent Podcast, I sit down with Daniela Ocampo Morales and Stefany Jones of Palladium Hotel Group. Daniela is Regional Weddings Sr Manager América, and she has 15 years of experience in the wedding...
08.13.2022
20. Getting Out Of Our Own Way | Chris Dehner of Modern Travelworks
We can all be set in our ways, but when it comes to business, being rigid can mean losing customers and money. In this episode of the Modern Travel Agent Podcast, I discuss some of the most common ways I...
07.27.2022
19. Building A Reputation | Chris Dehner of Modern Travelworks
The first thing I tell every travel agent starting in this industry is, “It’s all about relationships.” It’s about our relationships with our clients, because they have other options to book travel. They have to choose us. It’s about our...
07.26.2022
18. 3 Steps To Grow Your Travel Agency Through Referrals | Chris Dehner of Modern Travelworks
The most common challenge for travel agents and travel agency owners is getting new clients, and while there are a million different ways you can market your travel agency, the most consistent and proven method I’ve found is word of...
06.30.2022
17. 10 Experiences You Can Recommend in Punta Cana, Dominican Republic | Chris Dehner of Modern Travelworks
This episode of the Modern Travel Agent Podcast covers 10 experiences that you can recommend to your clients visiting Punta Cana, Dominican Republic. We all have clients who visit a destination but never step foot off the resort, and ultimately,...
03.30.2022
16. How To Set Boundaries With Your Clients | Chris Dehner of Modern Travelworks
For those of you who struggle to set boundaries with your clients, I’m going to share some tips that will make this process much easier. This isn’t an episode on mindset where I tell you to fake it ‘til you...
03.29.2022
15. Improve Your Communication With Clients (Show & Tell Method) | Chris Dehner of Modern Travelworks
Communication is everything, and using the “Show & Tell” Method of Communication is a great way to insure your clients can envision your product and service in a tangible way and understand why each component is relevant specifically to them....
03.01.2022
14. Why Your Agency Needs A List of Frequently Asked Questions (And Answers) | Chris Dehner of Modern Travelworks
This episode is all about streamlining the process for how you and your team reply to emails and inquiries. Whether you're answering questions about passport requirements, safety while traveling internationally or you're explaining the value of your services, you’re probably...
02.28.2022
13. A Simple System To Improve Your Process & Save You Time | Chris Dehner of Modern Travelworks
If you’re interested in a simple system that will help you improve your process and save you time, then this is going to be a great episode for you. Every agent wants more time, but when you’re in the whirlwind...
02.22.2022
12. How To De-escalate Negative Situations With Unhappy Clients | Chris Dehner of Modern Travelworks
One of the most challenging parts of being a travel agent is de-escalating negative situations with unhappy clients. After 12 years in the industry, I’ve interacted with a lot of clients, some of which were unhappy, to put it mildly,...
02.17.2022
11. How To Stop Getting Ghosted By Your Clients | Chris Dehner of Modern Travelworks
If you’re sick of getting ghosted by your clients, then this episode is for you. I’m going to share a six step process I implemented that made a huge difference in increasing my closing percentage and reducing the number of...
01.03.2022
10. Resort Covid Testing & Quarantine Policies | Chris Dehner of Modern Travelworks
On this episode of the Modern Travel Agent Podcast, I cover antigen Covid testing policies for the major resort brands that we book in Mexico and the Caribbean including Palladium, Posadas, Blue Diamond, AIC, AMR Collection, Sandos, Karisma, Playa, and...
12.23.2021
9. Leading Teams & Selling Destination Weddings | Erika Almaraz of Palladium Hotel Group
On this episode of the Modern Travel Agent Podcast, I sit down with Erika Almaraz who is a Regional Senior Weddings Manager for Palladium Hotel Group in America. Erika has 15 year of experience in the Destination Wedding industry, working...
12.23.2021
8. ALGV Ascend Conference 2021 Recap
Originally published November 21, 2021: The ALGV Ascend Conference returned to Cancun, Mexico in a big way this past October with over 400 travel agents, 200 representatives from over 100 partner companies, and 65 ALGV staff to make sure everything...
09.16.2021
7. Why You Should Be Recommending Puerto Vallarta | Nuit Hernandez of Marival Resorts
On this episode, we speak with Nuit Hernandez who is a Director of Sales with Marival Resorts. Marival Resorts owns three properties on the Pacific coast of Mexico; in Nuevo Vallarta, they have two properties, Marival Emotions & Marival Distinct,...
06.22.2021
6. Making The Most of Opportunities | Todd Kirlik of Sunwing Travel Group & Blue Diamond Resorts
On this episode of The Modern Travel Agent Podcast, we speak with Todd Kirlik who is a Senior Director with Sunwing Travel Group. Sunwing Travel Group is a 17,000 employee vertically integrated travel company with brands at the level of...
05.14.2021
5. Building Meaningful Business Relationships | Charlie Thompson of Norwegian Cruise Line
In this episode, we sit down with Charlie Thompson who is the regional sales manager at Norwegian Cruise Line. Charlie was born into travel with his mom being a veteran of the cruise industry. Charlie started his travel career right...
04.23.2021
4. Leveraging Social Media to Grow Your Travel Business | Luke Majewski of AIC Hotel Group
In today’s episode, we interview Luke Majewski who is the Business Development Manager for AIC Hotel Group. Luke shares his insights on how agents can maximize their social media and referral programs to drive new business. He shares tools and...
03.25.2021
3. Preparing For The Travel Boom | Mary Jo Salas of AMResorts
In today’s episode, we interview Mary Jo Salas who is the Central Southwest Business Development Manager for AMResorts. Mary Jo’s career in the travel industry started 11 years ago when she answered an ad in the newspaper for a bilingual...
02.25.2021
2. How To Level Up Your Destination Wedding Business | Itzel Rodriguez of Modern Destination Weddings
In today’s episode, we interview Itzel Rodriguez who is the Director of Weddings at Modern Destination Weddings. Itzel shares with us what she’s learned over the past twelve years in the wedding industry, assisting with over 700 weddings. Itzel reveals...
01.19.2021
1. Welcome to the Modern Travel Agent Podcast | Chris Dehner & Tim Evans of Modern Travelworks
An introduction to podcast hosts and brothers, Chris & Tim, as they discuss the importance of travel agents and the lessons they’ve learned over the past 14 years of running a successful travel business. We recorded this episode prior to the...
10.16.2019
1: How Is This My Fault?
Have you ever had a client who took all of your hard work and information and then booked their travel elsewhere? We’ve all been there, and it's easy to feel frustrated or unappreciated, but by playing the game, "How is...

What's Modern Travel Agent Podcast about?

Download our free app to listen on your phone

Modern Travel Agent Podcast episodes:

49. Travel Agent 101 | Understanding the Process

48. Maximizing Your Travel Business with Classic Vacations | Insights from Cesar Briceño

47. How Travel Agents Can Book Destination Weddings | Francisco Alvarez of Palladium Hotel Group

46. The Importance of Taking Things Off Their Plate | Becoming A Better Team Player

45. 3 Lessons To Grow Your Travel Agent Business with Integrity & Kindness

44. This Week In Travel: Dominican Republic Is Breaking Records, 6 Airlines Offering Direct Flights to Tulum, Disney Cruise Line Unveils Their Plans For 2025, Increased Airline Baggage Fees, And More

43. What Makes the Dominican Republic Special?

42. 4 Tips to Master Your Travel Agent Consultation Calls

41. 7 Ways You Can Maximize The Impact Of Your Site Inspections

40. Top Wedding Venues of Palladium Hotel Group with Daniela Ocampo Morales

39. Resorts You Should Know: Margaritaville Island Reserve Cap Cana

38. 4 Lessons from 2023 | Chris Dehner of Modern Travelworks

37. Resorts You Should Know: TRS Coral Hotel & Grand Palladium Costa Mujeres Resort & Spa

36. Resorts You Should Know: Casa de Campo Resort & Villas in 90 Seconds

35. Perfectionism is a Fear of Judgment & Failure | The Importance of Follow Through

34. Everything You Need To Know About Palladium Hotel Group with Stefany Jones

33. How To Stop Procrastinating | Chris Dehner of Modern Travelworks

32. How To Set Yourself Apart | Sahara Rose De Vore, Travel Coach Network

31. Too Busy? Here's an Easy Trick to Gain More Time

30. Becoming Better at Sales & the Importance of Asking for the Sale, Review & Referral

29. Wednesday Rant - Value Must Be Demonstrated, Not Asserted

28. Wednesday Rant - "My Clients Don't Read"

27. Dealing with Imposter Syndrome, Advice for New Agents, and How To Stop Getting Ghosted

26. Travel Agents, Here Are 4 Reasons Why You Should Send Your Clients To TRS Yucatan Hotel

25. Delegation as the Key To Growing Your Travel Agency | Tiffany Wade & Tami Campbell, Tailored Assistant Services

24. Unpacking Palladium Hotel Group with Stefany Jones | Director of Retail Affairs

23. Record Arrivals in Dominican Republic, Hurricane Fiona, Secrets Impression Moxché Delayed Opening, Pilot Program for Online Passport Renewal, New Leadership at the Top of Apple Leisure Group

22. Opening, Closing, and Scaling | Chris Dehner of Modern Travelworks

21. Destination Weddings with Palladium Hotel Group | Daniela Ocampo Morales & Stefany Jones

20. Getting Out Of Our Own Way | Chris Dehner of Modern Travelworks

19. Building A Reputation | Chris Dehner of Modern Travelworks

18. 3 Steps To Grow Your Travel Agency Through Referrals | Chris Dehner of Modern Travelworks

17. 10 Experiences You Can Recommend in Punta Cana, Dominican Republic | Chris Dehner of Modern Travelworks

16. How To Set Boundaries With Your Clients | Chris Dehner of Modern Travelworks

15. Improve Your Communication With Clients (Show & Tell Method) | Chris Dehner of Modern Travelworks

14. Why Your Agency Needs A List of Frequently Asked Questions (And Answers) | Chris Dehner of Modern Travelworks

13. A Simple System To Improve Your Process & Save You Time | Chris Dehner of Modern Travelworks

12. How To De-escalate Negative Situations With Unhappy Clients | Chris Dehner of Modern Travelworks

11. How To Stop Getting Ghosted By Your Clients | Chris Dehner of Modern Travelworks

10. Resort Covid Testing & Quarantine Policies | Chris Dehner of Modern Travelworks

9. Leading Teams & Selling Destination Weddings | Erika Almaraz of Palladium Hotel Group

8. ALGV Ascend Conference 2021 Recap

7. Why You Should Be Recommending Puerto Vallarta | Nuit Hernandez of Marival Resorts

6. Making The Most of Opportunities | Todd Kirlik of Sunwing Travel Group & Blue Diamond Resorts

5. Building Meaningful Business Relationships | Charlie Thompson of Norwegian Cruise Line

4. Leveraging Social Media to Grow Your Travel Business | Luke Majewski of AIC Hotel Group

3. Preparing For The Travel Boom | Mary Jo Salas of AMResorts

2. How To Level Up Your Destination Wedding Business | Itzel Rodriguez of Modern Destination Weddings

1. Welcome to the Modern Travel Agent Podcast | Chris Dehner & Tim Evans of Modern Travelworks

1: How Is This My Fault?

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