“You reward behaviors that you want rather than punishing behaviors that you don't want.” Today, Leila (@LeilaHormozi) expands on the significance of leading with love, maintaining customer expectations, optimizing team performance, and creating an efficient hiring funnel. She also emphasizes building a positive work environment, the importance of timely feedback, and the shift from selling to customers to selling to your team.

Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.

Timestamps:

(0:48) - #1: People work harder for leaders they love over leaders they fear

(6:26) - #2: People need to be reminded more than they need to be taught

(10:18) - #3: You can beat everybody if you simply meet expectations of the customer

(14:56) - #4: Scared people hide problems

(17:27) - #5: Every new teammate is a chance to break status quo

(20:19) - #6: As soon as you stop selling customers, you start selling your team

(23:14) - #7: You need an equally strong talent funnel to match your client acquisition funnel

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