792: Creating a 6-Star Patient Experience in Your Practice – Adriana Booth

For patients, the dental office is a scary place. It doesn't have to be, and to help you design a six-star experience, Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, to share a framework that will help you go above and beyond your patients’ expectations. Make your practice stand out to your favorite kind of people! To learn how to create a memorable experience for current and future patients, listen to Episode 792 of The Best Practices Show!

Learn More About Adriana:

• Send Adriana an email: [email protected] 
• Join Adriana on Facebook: https://www.facebook.com/adriana.booth
• Follow Adriana on Instagram: https://www.instagram.com/adrimarieb
• Send Gina an email: [email protected] 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 792: https://www.youtube.com/@actdental/videos
• Sign up to watch Unlocking the Secrets to a Thriving Practice: Mastering the New Patient Experience: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fwebinars-0b75d2%2F114-unlock-the-secrets-to-a-thriving-dental-practice-mastering-the-new-patient-experience#email
• Download ACT’s Creating a 6-Star Patient Experience: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/6%20Star%20Experience%20(1).pdf

Main Takeaways:

• Your patient experience starts with the phone call.
• Design an in-office experience to wow your patients.
• Rehearse the handoff to make it seamless every time.
• Find ways to spoil your patients while they're in the chair.
• Have a patient exit system so critical things always get done.
• Build a solid follow-up system to retain your greatest patients.
• Get input from your team to make the patient experience better.

Snippets:

0:00 Introduction.

2:29 Why this is an important topic.

7:16 Make a great first impression over the phone.

10:17 Design a mindful in-office experience.

15:08 Create an elegant hand-off experience to the operatory.

17:23 Spoil your patients while in the chair.

20:40 Continue the elegant hand-off from the clinical area to the admin area.

22:30 Have a patient exit system.

26:22 Retain great patients, not just every patient.

30:22 Final thoughts.

Adriana Booth, BS, RDH Bio:

Adriana Booth is a Lead Practice Coach who partners with dentists and their teams to cultivate leadership skills, build practice growth, and streamline business practices. After spending nearly two decades in the dental industry working with top-notch dental teams, Adriana came to ACT to share her passion for professional growth, high-level training, and systems creation with our clients. As a dental hygienist with a love for continuing education and personal growth, helping a practice become successful is at the heart of her passion for dentistry.

Adriana has a B.S. in Dental Hygiene from West Liberty University/O’Hehir University. By being involved in several Columbus, Ohio, study clubs, Adriana maintains strong relationships within her local dental community. She enjoys a variety of fitness activities, family time, good books, and at the top of her list, her fur babies.