
Sign up to save your podcasts
Or
What does it take to create a great customer experience? As it turns out: a lot more than just a series of great interactions. Kim Salazar, Sr. UX Specialist, shares her expertise on what omnichannel experiences are, why they matter for CX, and how having a mature CX means fundamentally changing how we view and handle UX work.
Resources cited in this episode
Other related articles & videos
4.7
104104 ratings
What does it take to create a great customer experience? As it turns out: a lot more than just a series of great interactions. Kim Salazar, Sr. UX Specialist, shares her expertise on what omnichannel experiences are, why they matter for CX, and how having a mature CX means fundamentally changing how we view and handle UX work.
Resources cited in this episode
Other related articles & videos
1,831 Listeners
381 Listeners
1,232 Listeners
138 Listeners
850 Listeners
3,978 Listeners
125 Listeners
212 Listeners
323 Listeners
9,205 Listeners
19 Listeners
794 Listeners
41 Listeners
144 Listeners
87 Listeners