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Are you ready to elevate your customer success game? 

Join us as we dive into an insightful conversation with Bhumika Arora, a customer success career coach and consultant from Toronto. Bhumika shares her journey into the world of customer success, touching on her globetrotting background and experiences working with businesses of all sizes. Learn valuable lessons from Bhumika's career path and discover how she made the shift into customer success management.

In this episode, Bhumika and I discuss the importance of personal branding in customer success, especially for introverts. She outlines the significance of connecting with people, not just through social media, but also through one-on-one conversations and building strong relationships within an organization. 

We also explore the concept of taking ownership of your career as Bhumika shares valuable strategies for doing so as a Customer Success Manager. You'll hear the advice for a career conversation with your manager, mentors, or coaches and how they can help you achieve your goals. She also stresses the importance of vocalizing what you want in order to be top of mind for your leaders. We discuss the fact that Customer Success Managers come from all walks of life and highlight the need to have conversations about mapping out the career path and bringing your own solutions to the table.

Did you know?

• Bhumika is a Globetrotter that now lives in Toronto
• She brings her diverse experiences to her coaching business
• Bhumika created a CSM role for herself at her first job, straight after her MBA

In this episode, you'll learn about: 

• Owning your career
• Mapping out your career path
• Networking for introverts
• Asking for feedback
• Developing your personal brand

Timestamps:
(0:00:09) - Bhumika's Journey into Customer Success
(0:11:35) - Building Personal Brand in Customer Success
(0:23:26) - Creating Your Own Career Opportunities

Don't miss this chance to learn from a true customer success guru and level up your career in this ever-growing, popular industry!

Find out more about Bhumika and her work:

• Follow Bhumika 
• Check out her work and get in touch for career growth here! 

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm