It’s our most meta episode yet. Today, we chatted with Roberta Dombrowski, VP of User Research at User Interviews, about doing user research about user researchers at a user research company. Listen in to learn about how adding a formal user research practice has benefited the UI team, the challenges of going from an IC to a leadership role, and building a research practice from the ground up.

Highlights

[2:58] What’s different about being a user researcher for a user research platform.

[11:04] Roberta's biggest wins from adding a formal researcher to the UI team.

[16:27] Tackling insight management when lots of people do research.

[22:33] Lessons from talking to lots of different researchers about their work.

[27:57] Why are so many researchers introverts?

[30:50] On making the transition from an IC researcher to a research leader.

[34:26] Our hosts reflect on what’s changed since Awkward Silences began.