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Join us for an engaging chat with Jenni Conner, director of Customer Success for EMEA and APAC at User Testing, as she shares her unique journey from New Mexico to Edinburgh, Scotland, and how she ended up in customer success. Listen in as Jenni reflects on her past experiences, from playing soccer in college to interning at Sandia National Labs and how these have influenced her career path. Hear her talk about her non-linear path to success and how a chance encounter at a coffee shop launched her into the world of tech startups.

The second part of our conversation focuses on Jenni's insights about the role of relationships and personal branding in success. Hear her discuss how building strong relationships, going beyond the tasks at hand, and being open to new opportunities have shaped her career. Jenni underscores the importance of having a strong internal brand and how you show up every day can significantly influence your future career trajectory. 

In the final part of our discussion, Jenni explores how to develop leadership skills through learning. She highlights the value of listening to podcasts and engaging in conversations with top leaders. Jenni also shares advice on how to navigate situations where you may not have all the answers but must display confidence, such as asking for others' perspectives. Plus, she talks about the critical skills of a customer success manager that can be applied in leadership, including communication, executive presence, change management, and data analysis. Tune in to get some invaluable insights and advice from Jenni on succeeding in customer success.

Did You Know:

• Jenni was a soccer player in college 
• Last year, Jenni relocated from New Mexico, Texas 🇺🇸 to Edinburgh, Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿
• She's a cofounder of Lead in Public Newsletter

Episode chapters:

• (0:00:09) - Jenni's Career Journey
• (0:10:35) - Relationships and Personal Branding for Success
• (0:19:46) - Developing Leadership Skills Through Learning
• (0:24:49) - Leadership and Effective Communication Skills

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm