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Could you ever imagine making a daily commute from the Poconos to New Jersey just to pursue a career in the automotive industry? That's the story of Felicia Rey, who climbed the ranks from cashier to service advisor and beyond, all in the name of her passion. This episode has us chatting with Felicia about her fascinating journey, filled with unique challenges and triumphs. She offers an insider's view on the automotive industry and takes us through her days in different roles, offering a chance to learn from her wealth of experience.

We also dive into a heartwarming discussion about professional success with Felicia. Ever imagine the thrill of winning an award? Well, Felicia gives us a firsthand account of that experience and more. She shares her novel approach to customer service, emphasizing the importance she places on building relationships with customers. We also get to explore her role as Service Manager and Owner Loyalty Manager at a Nissan store, and how she impacts her staff and customers. Plus, you don't want to miss her aspirations within the industry, including her goal to attend the NADA Academy in honor of her mentor. Get ready to be inspired by Felicia's unique perspective on the automotive industry.

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