How you communicate will make or break your practice. In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down the DiSC framework to help you better understand yourself and your team so you can improve communication and harmony in your practice. To take the first step to optimize your leadership style, listen to Episode 917 of The Best Practices Show!

Learn More About Miranda:

• Send Miranda an email: [email protected] 
• Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental
• Send Courtney an email to learn more about ACT: [email protected] 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360
• Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 917: https://www.youtube.com/@actdental/videos
• Register for ACT’s To The Top Study Club (July 18th, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-18-2025-ttt-study-club-tickets-1205460116659
• Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849
• Register for ACT’s Guide to Engaging Your Team with Data: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fguide-to-engaging-your-team-with-data#email

Main Takeaways:

• Understanding your team isn't optional! It’s the foundation of trust.
• Study the four DiSC styles to effectively communicate and reduce conflict.
• DiSC is not about labeling people. It’s about connection and understanding.
• Knowing everyone’s DiSC styles removes misunderstandings and bad narratives.
• By understanding yourself and others, you can adapt how you speak to be heard.
• No one style is better than another. A little bit of everything creates a good balance.

Snippets:

0:00 Introduction.

2:59 Why this is an important topic.

6:35 DiSC, explained.

19:05 Statistics on style population size.

22:29 What it means to “talk like a leader”.

33:48 Considerations for talking to D-styles (Dominance).

37:20 Considerations for talking to I-styles (Influence).

39:51 Considerations for talking to S-styles (Steadiness).

44:02 Considerations for talking to C-styles (Conscientiousness).

47:13 Final thoughts.

49:33 ACT’s BPA.

Miranda Beeson, MS, BSDH Bio:

Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.

Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.