It is so, so easy to fall into the trap of over serving by providing more balloons than your customer actually paid for. But the thing is, I think it's risky!

In this episode, I'll share with you 5 reasons why I think it's risky, plus 5 things you can do instead to over serve... and they won't take tons of money out of your pocket.

I'd love to hear if you're doing any of them already, or which ones you're going to start implementing first!

TIMESTAMPS:

03:25 - 5 reasons over serving with product is risky

10:04 - clear communication

13:11 - be present

19:42 - help out in a pinch

22:55 - celebrate your customers and share big events

27:04 - send a thank you

RESOURCES MENTIONED:

Thank you postcard template

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