957: Beat Burnout With Better Systems – Miranda Beeson

When you're burned out, it leads to chaos. Luckily, there's a cure! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share five steps to create a solid system that will keep your practice running smooth and stress-free. To learn how better systems can bring joy back into your practice, listen to Episode 957 of The Best Practices Show!

Learn More About Miranda:

• Send Miranda an email: [email protected] 
• Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental
• Send Courtney an email for your Golden Ticket to ACT’s TTT: [email protected] 
• Send Gina an email for your Golden Ticket to ACT’s TTT: [email protected] 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360
• Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 957: https://www.youtube.com/@actdental/videos
• Watch Episode 947 with Alan Twigg: https://www.youtube.com/watch?v=4CHbDVbpa3M
• Register for ACT’s To The Top Study Club (October 17, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-17-2025-ttt-study-club-tickets-1218436780209?aff=odcleoeventsincollection
• Register for ACT’s To The Top Study Club (October 24, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-24-2025-ttt-study-club-tickets-1218452908449?aff=odcleoeventsincollection

Main Takeaways:

• Align with your team about what you're creating.
• Convey the “why” to get understanding and commitment.
• Identify where exactly your systems apply. Be very specific.
• Define when your systems should be activated and followed.
• Assign responsibilities clearly so everyone knows who does what.
• Determine how your system will be applied with clear, specific steps.
• Document your systems. If they aren’t written down, then they don’t exist.
• Do this process together as a team. Get their weigh-in so that you get buy-in.
• Constantly revisit, review, and revise your systems. Don't just set it and forget it.

Snippets:

0:00 Introduction.

5:31 ACT’s BPA and Smile Source.

8:24 Why this is an important topic.

19:23 Chaos is the symptom, and systems are the cure.

22:37 Set clear expectations.

28:33 Creating New Agreements, Policies, & Systems: What.

30:55 Creating New Agreements, Policies, & Systems: Why.

36:13 Creating New Agreements, Policies, & Systems: Where.

39:53 Creating New Agreements, Policies, & Systems: Who.

46:37 Creating New Agreements, Policies, & Systems: How.

48:18 The 80% approach.

51:41 Revisit, review, and revise your systems as a team.

55:41 Don't set it and forget it.

57:59 Final takeaways.

1:01:07 Q&A: Can there be an effective marriage of cross-training and systems?

1:08:07 ACT’s To The Top Study Club.

Miranda Beeson, MS, BSDH Bio:

Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.

Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.