Do your hygiene visits feel too routine? Do your patients devalue appointments? In this episode, Kirk Behrendt brings back Carlie Einarson, one of ACT’s amazing coaches, with four ways to reinvent your hygiene op so you can take it from being transactional to transformational for your patients. To help patients feel educated, motivated, and to value hygiene, listen to Episode 963 of The Best Practices Show!

Learn More About Carlie:

• Send Carlie an email: [email protected] 
• Follow Carlie on ACT’s Instagram: https://www.instagram.com/actdental
• Send Courtney an email to learn more about ACT: [email protected] 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360
• Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 963: https://www.youtube.com/@actdental/videos
• Register to ACT’s BPA for their Tiers of Service exercise: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Ftiers-of-service-exercise#email
• Register to ACT’s BPA for their Creating a 6-Star Patient Experience tool: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2F6-star-experience#email

Main Takeaways:

• Start off strong by setting clear expectations for your patients.
• Use monitors to show the impact of their visit, not the news or HGTV.
• A picture is worth a thousand words. Start using technology to its fullest.
• Celebrate even the small wins and validate concerns so that patients open up.
• Resist your “righting” reflex. Create space for learning rather than giving answers.
• Make hygiene visits an opportunity for patient engagement, not just “routine cleaning”.

Snippets:

0:00 Introduction.

1:47 Why this is an important topic.

4:00 Set clear expectations.

9:34 Use monitors for patient education.

17:15 Use technology to its fullest.

21:25 Celebrate wins and validate concerns.

23:50 The righting reflex, explained.

26:49 Help patients get out of their routine.

30:01 Final thoughts.

31:23 ACT’s BPA.

Carlie Einarson Bio:

Carlie Einarson is a lead practice coach who has a passion for helping others succeed in the dental field. She loves helping to create a stable foundation for practices so both professionals and patients have a great experience every time they walk in the door!

Carlie graduated from Utah College of Dental Hygiene. She has ten years of experience in the dental field, including clinical dental hygiene, front office, and leading teams.

In her free time, Carlie enjoys spending quality time with loved ones, traveling, skiing, playing volleyball, and golfing.