In this episode of AdjusterTV Radio, Matt interviews Dave Hall, a public adjuster who used to be an independent adjuster:

• Why would an IA switch from being an IA to a PA
• What is a PA and the difference between an IA and a PA?
• Best practices when working with a PA - should you be scared of PAs?
• What to do when the PA has a MUCH higher estimate for damages
• Adjuster Opportunity: dispute resolution
• How to get on the first call list
• What to do when a claim goes sideways
• How new tech is affecting the public adjusting world
• In a perfect world, do we need PAs?
• Why customer service is the most important thing

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Matt interviews the Senior Vice President of Product at Xactware (Verisk):

• Roadmap for Xactimate and Xactanalysis - what's coming down the pike for these vital tools
• Why automation will make adjusters more effective and more money
• Aaron and Matt talk about creating adjuster stats and how that could be integrated into Xactimate/Xactanalysis
• What laptop should an adjuster get to run Xactimate - from Xactware
• Will Xactimate ever be on Mac OSX?
• Can you use ONLY Xactimate Mobile?
• New tech for labeling photos 
• Keyboard shortcuts - will they ever come back?
• Why Xactimate evolves
• Will Elevate 2022 be in-person?
• Xactware's official reaction to the AdjusterTV YOU SUCK video

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Jon Isaacson, author and podcaster, joins Matt on the AdjusterTV Radio show.  
Topics:

• How Matt and Jon got into this business
• Advice for new adjusters on how to deal with contractors - from a contractor
• Which is better: contracting or adjusting?
• How to learn construction
• The value of fully learning estimating software
• How to build efficiency and speed while estimating
• A few big claims versus a bunch of small claims - quantity vs quality
• Closing files on site
• Negotiating with contractors - from the contractor's perspective
• How should new adjusters handle getting files kicked back
• Final clean, masking, ridgecap, and starter strip issues

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Matt and Chris Stanley from IAPath.com talk about the current and future states of the claims adjusting industry plus stories from the road:

• Diversifying as a claims professional
• Adjuster roadmaps
•  The opportunities for adjusters in the insurance industry
• Why experienced adjusters don't count on major hurricanes to make money
• Scoper/Writer programs
• Learning different policy types
• Transitioning from surviving to thriving
• How to pick an IA firm
• Fee schedule split
• Making yourself more saleable with KLT
• The future of claims - more or fewer jobs in insurance?
• Why aren't all McDonalds all run by robots?
• Can Matt forgive the rudest contractor ever?

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In this episode of the AdjusterTV Radio video podcast, Matt and James talk about how to shorten learning curves including construction and resources for learning construction, claims volume vs high fee bills, should you try to negotiate fee bills and mileage, and so much more.

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In this episode, Matt and James talk about what desk adjusting really is and what it's all about.  Plus so much more:

• the definition of a desk adjuster
• why virtual assist isn't going away
• how technology is affecting claims 
• how body language makes for a better adjuster
• how to keep from getting bit by dogs
• how insurance companies save money on claims
• which companies have scoper/writer programs
• customer service surveys
• Matt complains about software again
• Matt denies a claim and the insured invites him to a birthday party
• James explains how to CYA if a claim goes to court

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Matt and Jeremy from Adjuster University sit down for a LONG chat about why adjusters should run their careers like businesses

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0:00 Intro

3:30 Running your claims career like a business

3:51 What is E&O and how to get it (:48)

12:37 Outsourcing and adjuster teams

18:02 Why you need as many adjuster licenses as possible and where to get them (1:24)

19:24 Here's what can happen when your first claims are on a big catastrophe deployment   

28:33 The best adjusting school on EARTH (1:15)

30:49 Lack of Xactimate knowledge is biggest success bottleneck for new adjusters. Here's how to get good at Xactimate

34:19 Claims workflow vs proficiency in Xactimate - should you get Xactimate Certified?

36:04 How to maximize your deployments and how to get the most claims

40:50 What happens when you get files taken away and why you should fight to keep your files

41:34 Real health insurance for adjusters (:54)

43:56 What is being "overscoped" and why you should avoid it at all costs

49:37"Honor the absent" How to get good customer reviews and why it's important

53:56 Advanced adjuster training taught by Matt (1:02)

54:59 Learn how important customer service and relationship building with firms and carriers.

1:01:35 Mileage, fee schedule, and reciprocity (not the licensing kind) and how to make yourself indispensable.

1:03:48 Learn how to get started as a claims professional and claim your life (:38)

1:10:16 Career arc: how to specialize and grow your career and burnout

1:15:22 How many claims can experienced adjusters REALLY do in a day? The why and how of maximum efficiency

1:20:15 All about photos: labeling apps, workflow, keyboard shortcuts, how many photos is too few or too many, and the importance of photo order

1:27:52 Inspection process and scoping order.

1:29:47 Overwrites, underwrites, and missed damage.

1:32:56 Why you should ALWAYS strive for an agreed/negotiated scope and pricing and how to do it.

1:35:08 All about Jeremy and Adjuster University

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In this episode:

• Hourly vs component pay
• desk vs field
• James’s first hurricane deployment and how he ended up working in the help room
• performance cuts/quitter claims
• ALE and mandatory evacuations
• how to pass the State Farm certification exam
• never wear shorts into a cat office
• the chaos and confusion of a cat deployment - even in 2020
• adjuster teams including husband and wife teams
• how many claims a day does an experienced adjuster do
• a roofer threatens to take a swing at Matt
• what in the world is a single interest policy..  
• and “what’s brown and sticky?”

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How to set reserves when a PA is involved.  What’s the point of a GLR?  Transitioning from staff to IA.  What are the advanced levels of claims handling beyond cat and dailies?  How to take a vacation as a cat property adjuster.  The best business book for adjusters.  

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Welcome to the all new AdjusterTV Radio video podcast, episode 004. Matt and James tackle your questions and tell some stories from the road.

Viewer questions:

• Emily G. - What are some good questions to be asking IA firms when interviewing with them? 
• Jerry E. Jr. - Heavy damage for newbies and triaging claims for adjusters at any level.

James explains how he negotiates fee schedules.

Matt and James talk about giving people the benefit of the doubt and what that means.

Matt gets chased out of a crazy guy’s basement in St. Louis.

And, as always, the worst dad jokes ever uttered.

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Thank you for being an AdjusterTV Radio listener! Please visit adjustertvplus.com and use coupon code PODCAST for a free month of the best new adjuster training videos. New videos arrive every week!