AdjusterTV Radio

We aren't drones. Every Insurance Claims Adjuster has a heart, and at the heart of our work are real people struggling through real situations. This week, we'll look at the importance of putting quality customer service above anything else. Matt will share some personal experiences from the field with victims of Hurricane Harvey, spending time with the elderly and lonely people, and how good customer service can actually add some extra money to your pocket each year. We'll also cover how to handle difficult conversations with contractors, and what to do when one stabs you in the back! It's Customer Service Week here on AdjusterTV, so buckle up to hear the ins and outs of treating people right!

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In this episode of AdjusterTV Radio, Matt and Koby talk about how to make more than 100K a year as an independent adjuster. 

• How Koby's sales background helps him in claims
• How being an adjuster is very much like being a business owner
• Cultivating the Mamba Mentality
• Why corporate America isn't always the safer choice
• Managing storm earnings
• How to play the long game as a claims professional - Process vs Performance goals
• Reverse-engineering a six figure income - how to earn more than $100,000 a year
• Adjusters are in sales - learn to pick up the phone and ask for what you want
• Reciprocity - and not the adjuster licensing kind
• How to win at customer service
• Matt's Hurricane Katrina story
• How to deal with irate customers
• How to be efficient as an adjuster and why it saves you money
• How to figure out what your hourly wage is - net profit as an adjuster
• How incremental efficiencies work
• All about Koby's hat

Did you know you can WATCH every AdjusterTV Radio episode ad-free at AdjusterTVPlus.com ?

Thank you for being an AdjusterTV Radio listener!  Please visit adjustertvplus.com and use coupon code PODCAST for a free month of the best new adjuster training videos.  New videos arrive every week!

In this episodes of AdjusterTV Radio, Matt and James talk about all of the ways you can get injured or killed as a field adjuster/auto appraiser.

• Stories about falling off roofs
• James falls off a roof and gets sidelined
• How to climb down a steep roof in an emergency
• A storm manager falls off a roof and ends her career
• Jimmy falls off a roof and ruins the season
• Dan falls off a roof and shreds his hands
• Basic ladder safety
• Matt falls off a roof and escapes injury
• Scoping hail from the top of the ladder
• Rope and harness
• Hamburger hands and wearing gloves on all roof claims
• Falling off a truck or RV during an auto appraisal inspection
• Falling THROUGH a roof
• Cougar Paws on a wood shake roof
• Double pulls
• Fiberglass vs aluminum ladders
• Getting directions from farmers
• Farmer survives Iowa derecho

 Did you know you can WATCH every AdjusterTV Radio episode ad-free at AdjusterTVPlus.com ?

Thank you for being an AdjusterTV Radio listener!  Please visit adjustertvplus.com and use coupon code PODCAST for a free month of the best new adjuster training videos.  New videos arrive every week!

In this episodes of AdjusterTV Radio, Matt and Jeff talk quicker, more efficient and safer ways to get roof measurements.

• Why Matt was against drones
• Jeffrey is an old-school nerd from way back
• How tech is speeding up adjuster workflow
• What does Certifly do?
• How far has drone inspection tech come in the last few years?
• Types of airspace - get permissions from apps like Kittyhawk
• How to deal with drone battery life
• Reports generated by Certifly
• What Certifly will be able to do in the near future
• Why drone hail detection isn't there yet
• Drones and hurricane and wildfire damage
• Benefits of drone inspections
• Using drones to count trees on wildland fire claims
• Getting permission to fly the drone from your IA firm
• Jeffrey makes the case for drones

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Thank you for being an AdjusterTV Radio listener!  Please visit adjustertvplus.com and use coupon code PODCAST for a free month of the best new adjuster training videos.  New videos arrive every week!

In this episode of AdjusterTV Radio, Matt and James talk Personal Finance as an Independent Adjuster.

• Disclaimer
• Questions from YouTube
• Bad cat adjuster jokes
• Steps to becoming a cat property adjuster
• What license should you get first? And what licenses should you get next?
• How state adjuster license reciprocity works
• How emergency state licenses work
• Hurricane forecasts
• What is the path to becoming a cat property adjuster that reduces dead ends
• Setting proper expectations for transitioning into claims
• How Inspectors on Demand works
• Getting started in auto
• RUD
• How to make money while you're waiting for a cat deployment
• How to quit your day job after you've decided to become an IA
• What if a deployment is canceled and you just quit your day job
• How to be realistic about changing careers into independent adjusting
• How much should you have saved before you transition to independent adjusting
• The importance of being on the same page with your spouse or significant other during a career change
• Getting on rosters and which adjuster schools and certifications should you get
• What is the first call list and how do you get on it
• How IA firm carrier certifications and other trainings are actually informal job interviews
• State Farm certification
• Listen more than you talk
• Why you MUST network
• Protect your cat earnings
• Post deployment recovery and relaxation strategies
• Hire a CPA
• 1099 vs W2
• Tax advice that you should ignore
• Matt got audited by the IRS.. twice
• James looks at cars with tape all over them

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Thank you for being an AdjusterTV Radio listener!  Please visit adjustertvplus.com and use coupon code PODCAST for a free month of the best new adjuster training videos.  New videos arrive every week!

In this episode, Matt and Garrett from OneClick Code talk about DEAD SIMPLE building code reports for your claims that are inexpensive and that will help you write better claims and give you ammunition when contractors come at you with the old “it’s code in this area so you have to pay for it” line.

• Description of OneClick Code
• What are codes and how do they work, including jurisdiction
• How codes affect file accuracy
• How carriers feel about improperly written claim estimates
• Making insureds happy is the goal
• How to play big with small tools
• How automation benefits adjusting
• Dealing with supplements "cottage industry"
• How OneClick Code reduces cycle time and fraud
• How adding professional documentation to a claim file can benefit an adjuster's career
• OneClick Code can get you on the first call list
• Local knowledge is crucial
• How OCC works
• What if there's a disagreement between OneClick and a contractor?
• How accurate is OCC?
• The importance of automation tools like Eagleview and OneClick code
• How can you get your hands on OCC?

Did you know you can WATCH every AdjusterTV Radio episode ad-free at AdjusterTVPlus.com ?

Thank you for being an AdjusterTV Radio listener!  Please visit adjustertvplus.com and use coupon code PODCAST for a free month of the best new adjuster training videos.  New videos arrive every week!

In this episode of AdjusterTV Radio, Matt chats with Cesar and Sidney from Pacesetter Claims Service.  We cover a LOT of ground, including:

• Desk adjusting is coming back
• Single adjuster days over?
• What is a TPA?
• How is Pacesetter different with training?
• Pacesetter is new adjuster-friendly
• How Pacesetter is using the latest tech
• COVID and adjuster job security
• Matt's tech/McDonald's rant
• Closing roof claims over the phone
• What happens when carriers tried to automatically file and pay claims on large cat events
• What happens when you don't properly explain the claims process up front? Not good, not good.
• How important is customer service and customer experience?
• Why adjusters need to be open to change
• On the road traveling for in-person training and virtual training for adjusters
• How to network at training
•  Why in-person IA firm training is actually an informal interview
• Should you ever wear a Hawaiian shirt and flip flops into a storm office?
• The most successful adjusters pay attention to the little things
• How training at Pacesetter works - how you get paid as a desk adjuster
• Field and desk adjuster training for new adjusters
• Ways adjusters can prepare for in-person training - how to get basic training when you are completely new to claims
• The importance of getting as much Xactimate training as possible
• How to find out about new trainings at Pacesetter
• Matt gets attacked by wasps on a roof
• Cesar's "who in the hell are you?!" story 

Thank you for being an AdjusterTV Radio listener!  Please visit adjustertvplus.com and use coupon code PODCAST for a free month of the best new adjuster training videos.  New videos arrive every week!

In this episode of AdjusterTV Radio, Matt interviews Dave Hall, a public adjuster who used to be an independent adjuster:

• Why would an IA switch from being an IA to a PA
• What is a PA and the difference between an IA and a PA?
• Best practices when working with a PA - should you be scared of PAs?
• What to do when the PA has a MUCH higher estimate for damages
• Adjuster Opportunity: dispute resolution
• How to get on the first call list
• What to do when a claim goes sideways
• How new tech is affecting the public adjusting world
• In a perfect world, do we need PAs?
• Why customer service is the most important thing

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Thank you for being an AdjusterTV Radio listener!  Please visit adjustertvplus.com and use coupon code PODCAST for a free month of the best new adjuster training videos.  New videos arrive every week!

Matt interviews the Senior Vice President of Product at Xactware (Verisk):

• Roadmap for Xactimate and Xactanalysis - what's coming down the pike for these vital tools
• Why automation will make adjusters more effective and more money
• Aaron and Matt talk about creating adjuster stats and how that could be integrated into Xactimate/Xactanalysis
• What laptop should an adjuster get to run Xactimate - from Xactware
• Will Xactimate ever be on Mac OSX?
• Can you use ONLY Xactimate Mobile?
• New tech for labeling photos 
• Keyboard shortcuts - will they ever come back?
• Why Xactimate evolves
• Will Elevate 2022 be in-person?
• Xactware's official reaction to the AdjusterTV YOU SUCK video

Thank you for being an AdjusterTV Radio listener!  Please visit adjustertvplus.com and use coupon code PODCAST for a free month of the best new adjuster training videos.  New videos arrive every week!

Jon Isaacson, author and podcaster, joins Matt on the AdjusterTV Radio show.  
Topics:

• How Matt and Jon got into this business
• Advice for new adjusters on how to deal with contractors - from a contractor
• Which is better: contracting or adjusting?
• How to learn construction
• The value of fully learning estimating software
• How to build efficiency and speed while estimating
• A few big claims versus a bunch of small claims - quantity vs quality
• Closing files on site
• Negotiating with contractors - from the contractor's perspective
• How should new adjusters handle getting files kicked back
• Final clean, masking, ridgecap, and starter strip issues

Thank you for being an AdjusterTV Radio listener!  Please visit adjustertvplus.com and use coupon code PODCAST for a free month of the best new adjuster training videos.  New videos arrive every week!