AdjusterTV Radio

Matt and Chris Stanley from IAPath.com talk about the current and future states of the claims adjusting industry plus stories from the road:

• Diversifying as a claims professional
• Adjuster roadmaps
•  The opportunities for adjusters in the insurance industry
• Why experienced adjusters don't count on major hurricanes to make money
• Scoper/Writer programs
• Learning different policy types
• Transitioning from surviving to thriving
• How to pick an IA firm
• Fee schedule split
• Making yourself more saleable with KLT
• The future of claims - more or fewer jobs in insurance?
• Why aren't all McDonalds all run by robots?
• Can Matt forgive the rudest contractor ever?

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In this episode of the AdjusterTV Radio video podcast, Matt and James talk about how to shorten learning curves including construction and resources for learning construction, claims volume vs high fee bills, should you try to negotiate fee bills and mileage, and so much more.

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In this episode, Matt and James talk about what desk adjusting really is and what it's all about.  Plus so much more:

• the definition of a desk adjuster
• why virtual assist isn't going away
• how technology is affecting claims 
• how body language makes for a better adjuster
• how to keep from getting bit by dogs
• how insurance companies save money on claims
• which companies have scoper/writer programs
• customer service surveys
• Matt complains about software again
• Matt denies a claim and the insured invites him to a birthday party
• James explains how to CYA if a claim goes to court

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Matt and Jeremy from Adjuster University sit down for a LONG chat about why adjusters should run their careers like businesses

AdjusterTV is proud to partner with the finest organizations in the industry:
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0:00 Intro

3:30 Running your claims career like a business

3:51 What is E&O and how to get it (:48)

12:37 Outsourcing and adjuster teams

18:02 Why you need as many adjuster licenses as possible and where to get them (1:24)

19:24 Here's what can happen when your first claims are on a big catastrophe deployment   

28:33 The best adjusting school on EARTH (1:15)

30:49 Lack of Xactimate knowledge is biggest success bottleneck for new adjusters. Here's how to get good at Xactimate

34:19 Claims workflow vs proficiency in Xactimate - should you get Xactimate Certified?

36:04 How to maximize your deployments and how to get the most claims

40:50 What happens when you get files taken away and why you should fight to keep your files

41:34 Real health insurance for adjusters (:54)

43:56 What is being "overscoped" and why you should avoid it at all costs

49:37"Honor the absent" How to get good customer reviews and why it's important

53:56 Advanced adjuster training taught by Matt (1:02)

54:59 Learn how important customer service and relationship building with firms and carriers.

1:01:35 Mileage, fee schedule, and reciprocity (not the licensing kind) and how to make yourself indispensable.

1:03:48 Learn how to get started as a claims professional and claim your life (:38)

1:10:16 Career arc: how to specialize and grow your career and burnout

1:15:22 How many claims can experienced adjusters REALLY do in a day? The why and how of maximum efficiency

1:20:15 All about photos: labeling apps, workflow, keyboard shortcuts, how many photos is too few or too many, and the importance of photo order

1:27:52 Inspection process and scoping order.

1:29:47 Overwrites, underwrites, and missed damage.

1:32:56 Why you should ALWAYS strive for an agreed/negotiated scope and pricing and how to do it.

1:35:08 All about Jeremy and Adjuster University

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In this episode:

• Hourly vs component pay
• desk vs field
• James’s first hurricane deployment and how he ended up working in the help room
• performance cuts/quitter claims
• ALE and mandatory evacuations
• how to pass the State Farm certification exam
• never wear shorts into a cat office
• the chaos and confusion of a cat deployment - even in 2020
• adjuster teams including husband and wife teams
• how many claims a day does an experienced adjuster do
• a roofer threatens to take a swing at Matt
• what in the world is a single interest policy..  
• and “what’s brown and sticky?”

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Thank you for being an AdjusterTV Radio listener!  Please visit adjustertvplus.com and use coupon code PODCAST for a free month of the best new adjuster training videos.  New videos arrive every week!

How to set reserves when a PA is involved.  What’s the point of a GLR?  Transitioning from staff to IA.  What are the advanced levels of claims handling beyond cat and dailies?  How to take a vacation as a cat property adjuster.  The best business book for adjusters.  

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Welcome to the all new AdjusterTV Radio video podcast, episode 004. Matt and James tackle your questions and tell some stories from the road.

Viewer questions:

• Emily G. - What are some good questions to be asking IA firms when interviewing with them? 
• Jerry E. Jr. - Heavy damage for newbies and triaging claims for adjusters at any level.

James explains how he negotiates fee schedules.

Matt and James talk about giving people the benefit of the doubt and what that means.

Matt gets chased out of a crazy guy’s basement in St. Louis.

And, as always, the worst dad jokes ever uttered.

Want your question answered on the show? Submit at adjustertv.com/contact

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Matt and James tackle your questions and tell some stories from the road.

William W. says:  "I got [reprimanded] for writing an estimate that closely matched what a roofer's estimate actually came in at. It was a good and accurate estimate, but I had to tweak the XM8 criteria in order to get something closer to real world costs.

But that got me thinking about how objective the pricing data is in XM8 and how much the carrier would be charged for estimates that would not require supplements. To re-phrase: accurate estimates increase an IA's fee tiers.  Those estimates would be a bit subjective and therefore cost more compared to the base level objective XM8 pricing data that we all know can be a bit low. 

When a contractor tells the carrier the actual costs, that estimate is not subject to fee tier increase.  

So is it wrong to assume that by extension, the most advantageous thing (for the carrier), would be for me to write an estimate for one dollar above deductible, then the contractor could describe the actual costs that XM8 (and file reviewer) would not allow? Afterall, the carrier really doesn't have to pay the IA for a contractor submitted supplement."

Justin W. has several questions, including:  

Planning and executing for a deployment:

• Can you walk us through the deployment planning process, how you organize this? What has worked for you and what do you feel will continue to work in the future?
• Can you walk us through the deployment execution process, how do you execute?  What has worked for you and what do you feel will continue to work in the future?
• Do you ramp up the number of claims to perform per day as the deployment moves along on all deployments? (Example: I watched a video covering a 4-day work cycle. Starting a deployment with 2 claims per day than ever week after adding 1 more claim per day until reaching the max threshold for claims per day.)
• What does a typical day look like in the peak timeframe of a CAT deployment? (When the machine is firing on all cylinders) 
• Would it help to look at this on an hourly breakdown basis? What is the breakdown of a 12 to 16-hour workday? How many claims within the day? Does the workday consist of an even balance of drive time, appointments, scoping, report writing, etc? Or is there more time devoted in a day to one particular area? Any examples would be very helpful.
• Would you say this is the most difficult part of the job? What do you think are the most difficult parts of the job as a whole?
• How do you balance work, personal errands, and family time?

Jason M. - Can you talk about how to prepare and equip when called on a CAT that's a few hundred miles away by flight?

Anonymous - I had a insured contact me through text message and asked me to “yank the shingles off the roof, before my adjuster gets here." He thought I was his contractor. And when I got out there it was pretty apparent that some of the damage was new. 

How do you handle that situation with the member? Do you just act like you never received the message?

Story from Matt - How to deal with dogs - Beagle escaping and the dog pack that tried to get him in Omaha.

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Welcome to the all new AdjusterTV Radio podcast.  Matt and James tackle your questions and tell some stories from the road.
Viewer questions:
Chuck C. asks - preparing for deployment: what NOT to forget..  who what where when of asking for help on deployment..  support for newbies just starting daily claims
Kelly P. asks - A good topic for newbies and some seasoned ones, would be working with PA's, working with roofers, etc, and if you get a liability claimed thrown at you, then probably how to work with lawyers on the opposing side.
Matt shares his experience as a roofer

Want your question answered on the show?  Submit at adjustertv.com/contact

Thank you for being an AdjusterTV Radio listener!  Please visit adjustertvplus.com and use coupon code PODCAST for a free month of the best new adjuster training videos.  New videos arrive every week!

AdjusterTV Radio - A video podcast that airs bi-weekly starting early February 2021 and feature hosts Matt Allen, James Mathis, and others.  The format is casual, informal, and occasionally irreverent (but still family-friendly).  The topics will appeal to more veteran adjusters and those who are already invested in the industry as well as folks new to the industry.
We talk about:

• Scoping
• Xactimate
• Customer interactions
• Contractor negotiations
• Industry news
• Stories from the road
• Viewer questions
• ...and some of the worst dad jokes you've ever heard

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Thank you for being an AdjusterTV Radio listener!  Please visit adjustertvplus.com and use coupon code PODCAST for a free month of the best new adjuster training videos.  New videos arrive every week!